Representante del servicio de atención al cliente public Remote experience
CustomerUmbrella
Mar 2024 - Current (1 year 5 months)
Delivered bilingual (English/Spanish) customer support via chat and email (200+ daily interactions), providing empathetic and personalized assistance – directly comparable to patient support in health/wellness settings. Managed sensitive financial account data (similar to handling confidential medical information), ensuring accuracy and compliance with security protocols. Collaborated with international teams in English using Google Sheets (record-keeping), Amazon Workspace, Slack, Facebook, Instagram, and Telegram – experience easily transferable to healthcare CRMs. Thrived in high-volume environments with rotating shifts (9hr/12hr schedules), demonstrating adaptability for 24/7 coverage. Additionally, while my primary role focused on cust