Ana Elizabeth Yubero Bogarin

Ana Elizabeth Yubero Bogarin

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BA Tourism and Hospitality Management
Asunción, Paraguay

Contact Ana regarding: 
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Full-time jobs
Starting at USD750/month

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Résumé


Jobs verified_user 0% verified
  • C
    Representante del servicio de atención al cliente public Remote experience
    CustomerUmbrella
    Mar 2024 - Current (1 year 5 months)
    Delivered bilingual (English/Spanish) customer support via chat and email (200+ daily interactions), providing empathetic and personalized assistance – directly comparable to patient support in health/wellness settings. Managed sensitive financial account data (similar to handling confidential medical information), ensuring accuracy and compliance with security protocols. Collaborated with international teams in English using Google Sheets (record-keeping), Amazon Workspace, Slack, Facebook, Instagram, and Telegram – experience easily transferable to healthcare CRMs. Thrived in high-volume environments with rotating shifts (9hr/12hr schedules), demonstrating adaptability for 24/7 coverage. Additionally, while my primary role focused on cust
  • Appen
    Data Entry Specialist
    Appen
    Jan 2023 - Feb 2024 (1 year 2 months)
    Accurately entered, verified, and processed large volumes of data for AI/ML training projects, ensuring high-quality datasets. Followed strict guidelines to label, categorize, and annotate text, image, or audio data for machine learning models. Performed repetitive tasks with attention to detail, meeting tight deadlines and maintaining consistency across datasets. Identified and corrected errors in datasets, improving accuracy for client deliverables. Adapted to varying project requirements and tools (e.g., spreadsheets, proprietary platforms). Additionally, developed skills in mass data management that are applicable across various industries, including the wellness sector, where I processed and organized thousands of daily records with sp
  • V
    Booking Agent
    Villa Maria
    Oct 2022 - Nov 2022 (2 months)
    As a Booking Agent, I was responsible for managing the complete guest experience at the spa, ensuring a seamless and enjoyable visit for all clients. I oversaw the end-to-end spa guest experience, which included managing weekly treatment schedules that averaged 10 bookings per week. I handled all payment processing and service billing, serving as the primary liaison between guests, massage therapists, and specialists to facilitate effective communication and service delivery. Additionally, I coordinated bridal party group bookings, ensuring synchronized services to enhance the overall experience. My role also involved wellness services coordination, which contributed to a holistic approach in providing exceptional customer service and satis
  • N
    Recepcionista
    Nobile Suites Excelsior Asunción
    Jul 2022 - Sep 2022 (3 months)
    As a Receptionist, I was responsible for delivering professional and efficient multi-channel customer support (voice, email, and chat), leveraging Customer Data Management (CDM) to enhance service quality. My key contributions included: - Streamlined Ticket Resolution: Used CDM tools to quickly access customer history, reducing response times and improving issue resolution efficiency. - Accurate Purchase & Product Support: Assisted customers with inquiries by ensuring real-time, data-driven responses on orders and product details, minimizing errors. - Personalized Customer Experience: Enhanced satisfaction by tailoring interactions based on preferences and past interactions stored in the CDM system. - Effective Case Escalation: Collaborate
  • H
    Ejecutiva de eventos
    Hotel Cecilia
    Aug 2021 - Oct 2021 (3 months)
    Como Ejecutiva de Eventos, planifiqué y ejecuté eventos a gran escala para más de 1,000 invitados, gestionando todos los detalles operativos desde la planificación de menús personalizados hasta la disposición de mesas y la coordinación del equipo entre el personal de cocina y mantenimiento. Proporcioné un servicio al cliente excepcional en varios idiomas (portugués, alemán, inglés) a través de todos los canales: en persona, por teléfono, correo electrónico y WhatsApp. Creé informes de servicio detallados y utilicé la suite de Microsoft 365 (Teams, Excel, Outlook) para el seguimiento de reservas, programación y coordinación entre departamentos. Simultáneamente, apoyé las operaciones de bienestar como Coordinadora de Spa, manteniendo estánd
  • C
    Customer Support, Vacuum Cleaner Sales Department
    Jan 2016 - May 2020 (4 years 5 months)
    During my first job in customer service for a home appliance sales department, specializing in vacuum cleaners, I handled inbound calls, responded to emails, and directed inquiries to the appropriate departments. This role allowed me to support myself while attending university. Additionally, I gained valuable experience in messaging apps while managing the rental and maintenance of industrial cleaning equipment. I played a key role in the wellness sector by coordinating specialized vacuum services for major spas and wellness centers nationwide. I ensured all assigned technicians performed thorough and proper equipment cleaning (including HEPA filters and silent suction systems), meeting the stringent hygiene standards these spaces require.
Education verified_user 0% verified
  • SNPP
    Instructor en Educación y Formación Técnica Profesional
    SNPP
    Aug 2024 - Dec 2024 (5 months)
  • Universidad Nacional de Asunción
    Didáctica Universitaria, Educación universitaria/Gestión en el ámbito de la educación universitaria
    Universidad Nacional de Asunción
    Mar 2022 - Sep 2022 (7 months)
  • H
    Training on Tourism and Hotel Management, Administración/Gestión de servicios de hostelería
    Hungkuang University
    Mar 2021 - Oct 2022 (1 year 8 months)
  • C
    Tecnicatura, Lengua y literatura inglesa
    Centro de Estudios de Idiomas del Ejército
    Feb 2021 - Dec 2021 (11 months)
  • C
    Curso de Idioma Chino Mandarín, Estudios chinos
    Centro Paraguayo Japonés
    Jul 2020 - Oct 2020 (4 months)
  • I
    Curso de Portugués como Lengua Extranjera, Lengua y literatura portuguesa
    Ipebras SA Instituto para la Promoción y la Enseñanza de la Lengua Literatura y Cultura Brasileñas
    Jul 2019 - Dec 2019 (6 months)
  • Universidad Nacional de Asunción
    Licenciatura en Gestión de la Hospitalidad, Turismo/ Hotelería
    Universidad Nacional de Asunción
    Jan 2017 - Jan 2021 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • C
    Noisia
    Confidencial - Sector Construcción