Ana Cristina Reyes
About
Detail
Zulia, Venezuela
Résumé
Jobs
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34% verified
- bbroker assistantJun 2024 - Current (2 years 3 months)As a Broker Assistant, I provided comprehensive support in the healthcare insurance sector, responsible for scheduling appointments and managing electronic health records (EHR/EMR). I ensured compliance with privacy regulations by securely receiving, distributing, and filing incoming faxes and documents. I enhanced patient engagement by coordinating follow-up communications through email and text, delivering summaries, instructions, and appointment reminders. My role involved meticulous monitoring and tracking of lab results, imaging reports, referrals, and treatment plans within EHR/EMR platforms to facilitate timely patient updates and follow-ups. I effectively managed patient inquiries via secure messaging systems, utilizing strong Engli
- TFamilySearch Helper Volunteer experiencesThe Church of Jesus Christ of latter-day SaintJun 2020 - Dec 2022 (2 years 7 months)• Oversaw to transcript over 30 old archives and records in Spanish and English • Informed 10+ questions and specific necessities about temple and family records • Collaborated to enhance and ensure information over 20 items of FamilySearch system • Suggest new methods of teaching to elderly users with more than 3 researchers
- DSecretary/ Costumer support verified_user Verified experienceDental Coronel CabimasJan 2018 - Dec 2023 (6 years)As a Secretary/Customer Support professional, I have successfully enhanced marketing efforts, resulting in a 30% increase in sales. I facilitated communication with over 10 customers, tailoring information to diverse populations to improve health messaging. My commitment to maintaining and expanding my knowledge of more than five product specifications and best practices has been instrumental in delivering exceptional service. I built trust in the brand by managing three social media platforms, responding efficiently and helpfully to customer needs. Additionally, I kept meticulous and secure records for 20 patients, safeguarding sensitive financial and personal information. My schedule management skills ensured the availability of physician
Education
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- BBachelor's degree Applied health public Remote experienceBrigham Young IdahoApr 2024 - May 2025 (1 year 2 months)
- BCommunity Health Methods and Evaluation CertificateBrigham Young University-IdahoSep 2022 - Dec 2023 (1 year 4 months)
- BApplied Health Associate Degree CertificateBrigham Young University-IdahoSep 2021 - Apr 2024 (2 years 8 months)
- BCommunity Health Planning and Implementation CertificateBrigham Young University-IdahoSep 2021 - Apr 2022 (8 months)
Pathway Connect CertificateBYU-Pathway WorldwideSep 2020 - Jul 2021 (11 months)
Projects (professional or personal)
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- Bachelors Degree Applied HealthBrigham Young University IdahoSep 2021 - Oct 2025 (4 years 2 months)• Concentrated in health data analysis, evidence-based decision making, and population health communication. • Applied quantitative methods to evaluate determinants of health and translated findings into clear, actionable recommendations for clinicians and administrators. • Relevant coursework: Epidemiology, Biostatistics, Health Informatics, Program Evaluation; led a capstone project analyzing clinic appointment adherence and proposing workflow improvements. • Leveraged strong analytical and organizational skills, developed through my Bachelor's degree in Applied Health, to ensure accuracy and efficiency in data entry tasks, including epidemiological data and health statistics. • Gained proficiency in working with various data management s