Amor Amora

CSR (Technical)

ResultsCX

May 2025 - Oct 2025 (6 months)

As a CSR (Technical), I managed 20-30 calls per day, specializing in technical troubleshooting for Internet, Telephone, and Cable services. I provided detailed assistance with billing concerns, promoted new offers, and helped customers take advantage of promotions that could lower their bills. Additionally, I set technician appointments and processed Special Request Orders to ensure customer satisfaction. I utilized Google Workspace to gather and organize data inputs efficiently, enhancing my ability to track customer interactions and streamline service delivery. My focus on customer relationship management (CRM) and effective scheduling allowed me to maintain high levels of service quality and responsiveness.

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CSR and Subject Matter Expert Intern

Concentric Corporation

Jun 2023 - Feb 2025 (1 year 9 months)

As a CSR and Subject Matter Expert Intern, I delivered high-quality support via phone, chat, and email, consistently maintaining a 93%+ customer satisfaction score. I specialized in technical troubleshooting for YouTube TV and customer devices, ensuring that users received prompt and effective solutions. Additionally, I trained seasonal and new team members for NFL season support, enhancing our team's overall performance. I collaborated across teams to escalate and resolve complex issues, demonstrating strong escalation management skills. My role also involved discussing billing issues with customers, where I provided accurate and updated information regarding their accounts, which contributed to improved customer relationships. I maintaine

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Customer Experience Agent

Alorica Teleservices, Inc

Jan 2022 - May 2023 (1 year 5 months)

Managed up to 50 daily calls for T-Mobile voice account. Promote new offers, upgrades, and devices to increase sales. Addressed billing discrepancies and set up payment arrangements.

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Sales Assistant / Deputy Manager

International Specialty Wear Inc. (STRADIVARIUS Manila)

Jan 2015 - Aug 2021 (6 years 8 months)

As a Sales Assistant / Deputy Manager, I was recognized as the top sales performer in a high-traffic retail environment, where I effectively trained my team on standard operating procedures (SOPs) and promoted innovative sales strategies for slow-moving items. I conducted engaging mannequin window displays that attracted customer attention and coordinated with international visitors to enhance our store's performance. Additionally, I utilized my data analysis skills to discuss sales trends and check sales performance metrics, ensuring that our strategies were data-driven and effective. My experience in business services client management allowed me to foster strong relationships with clients, further enhancing customer satisfaction and loya

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Service Crew / Senior Head Cashier

Jan 2010 - Apr 2012 (2 years 4 months)

Service Crew / Senior Head Cashier. Upsold food combos to improve revenue during cashier operations. Reconciled daily cash reports and led shift briefings for sales improvement. Supported special event operations, including kids' parties.

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