A

Ameen Ahmed

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Customer Success Manager
Bengaluru, Karnataka, India

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  • MetaSense Inc
    Head, Offshore – Operations – US IT Staffing
    MetaSense Inc
    Dec 2018 - Dec 2022 (4 years 1 month)
  • D
    Managing Director
    DealnDine Trust
    Apr 2014 - Nov 2018 (4 years 8 months)
  • G
    Founder-CEO
    Grassroots BPO Pvt Ltd
    May 2012 - May 2014 (2 years 1 month)
    Organization: Grassroots BPO Pvt Ltd (North Cary, Bangalore) (Got Rebranded as People World Consulting Pvt Ltd in Jan 2014) Current Designation: Operations Head – US Staffing Direct Reporting Authority : Founder-CEO Job responsibilities: Client Relations & Service Delivery Internal & External Performance Reporting Training & Development of In-House team Manage complete lifecycle of Staffing Process. Monitor maintenance of all internal resume tracking system (ATS). Evaluate existing hiring needs and prepare staffing plan to accomplish goals. Manage and lead external recruitment sources SPOC for all support functions ensuring effective and result oriented Operations Ensure constant corporate image across clients, vendors operations and s
  • V
    Operations Head
    Vaacikaa Tecknocrats
    Apr 2011 - May 2012 (1 year 2 months)
  • V
    Operations Head
    Vaacikaa Tecknocrats Pvt Ltd - Jata Group
    Apr 2011 - May 2012 (1 year 2 months)
    Organization: Vaacikaa Tecknocrats Pvt Ltd - Jata Group (Melbourne, Hyderabad) Current Designation: Operations Head Direct Reporting Authority : Founder - Managing Director Job responsibilities: Responsible for Administrating and Monitoring all business verticals Responsible for Employee & Customer Satisfaction and Business Retention Responsible for meeting performance objectives in key performance metrics Strategize Training & architect Performance Improvement Plan (PIP) Point of contact for all process related issues Conducting weekly or monthly reviews with all Vertical Business Managers.
  • M
    Operations Head
    Medicmatics
    Sep 2009 - Mar 2011 (1 year 7 months)
    Organization: Medicmatics (Texas , Hyderabad) Current Designation: Operations Head Direct Reporting Authority : Managing Director Job responsibilities: Responsible for entire customer service set-up and day to day operations. Planning & effective resource utilization on different service queues. Formulation of Quality & Training Processes Hiring & People Management. Conducting weekly review meetings with onsite department heads.
  • N
    Business & Operations Head
    Nirnay Technologies
    Nov 2008 - Aug 2009 (10 months)
    Organization: Nirnay Technologies (Hyderabad) Current Designation: Business & Operations Head Direct Reporting Authority : Managing Director Business Development: Online Database Research Lead Generation. Establishing and Nurturing contacts with the Potential Customers. E-mail Marketing & Tele (Cold) Calling US & UK business clients for Partner Proposal. Prospecting/Identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities for the services offered. Identify potential leads; develop relationships with potential customers through personal meetings, presentations and business gatherings. Responsible for coordinating with technical team to get project sizing inputs. Ability to negoti
  • N
    Sr. Team Leader (Operations)
    Nous Infosystems Pvt Ltd
    Aug 2006 - Oct 2008 (2 years 3 months)
    Current Designation: Sr. Team Leader (Operations) Direct Reporting Authority: Vice President Operations Job responsibilities: Sr Team Leader, responsible for all accounts and processes in the 'Vserve' division (BPO) of the organization. Processes managed across various verticals including Legal Process Outsourcing and Managed Remote Services, Outbound Sales, Technical Inbound. Responsible for a team of 20 data processing executives servicing a Courier Company in UK. Responsible for a team of 10 O/B sales executives - Telecom Reseller Company in UK. Responsible for a team of 10 data processing executives servicing a UK Travel Technology Company. Responsible for a team of 6 technical support executives servicing a leading US Tax Softwar
  • H
    Senior Team Leader
    Hinduja Global
    Nov 2002 - Jul 2006 (3 years 9 months)
  • I
    Operations Manager
    Immaculate Interactions India Ltd & HTMT
    Nov 2002 - Jul 2006 (3 years 9 months)
    Organization: Immaculate Interactions India Ltd & HTMT (HTMT acquired Immaculate in Aug 2005) Last Designation: Team Leader / Group Leader (Operations) Direct Reporting Authority: Operations Manager Job responsibilities: Managing 3 teams, one US account and two UK accounts. Transitioning new processes, including running feasibility tests, recruiting and training of new employees. Ensuring Achievement of both Client defined and Internal SLAs on all Processes. Responsible for a team varying in size up to 40 Associates and 4 ATLs. Implementing Quality Controls to ensure all operational processes are in accordance to the ISO 9000:2000 and BS 7799 Standards. Part of the BS 7799 Certification Workgroup, implementing Information Security Manag