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Ameen Ahmed
Ameen Ahmed
About
Detail
Customer Success Manager
Bengaluru, Karnataka, India
- Over 20 years of Professional Experience in the US Staffing, IT & ITES Industry. - Over 15 years of Operations Experience. - Over 10 Years of Business Development / Business Consulting Experience (STAFFING & ITES) - Very Strong Operational and Account Management Skills leading to effective Management of People, Projects and Clients. - Successfully led and driven Sales & Service teams across different industry verticals. - Competent Knowledge and Work Experience with the US, Europe & APAC Geographic Domain. - Knowledgeable in Process Transition and Migration Skills. - Extensive Working Knowledge of Back Office Set-ups and Contact Center Technology, including Marketing, Concept-Monetizing, Work Force Management, Training, Recruitment, Business Proposals, Process Inception, Process Documentation, KRA Management & Service Delivery. - Capable of effectively Multi-Tasking, due to experience in successfully handling Multiple Processes, Clients and Verticals. - Good Understanding of ISMS & ISO principles. - Trained in Six Sigma Methodologies and part of a few Six Sigma projects for Process Improvements. - 15 years (10+2 +3) of Formal Education.