Dalila Amaya Rios
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Dalila Amaya Rios

Dalila Amaya Rios

About

Detail

Business Administration - Bilingual (English - Spanish C1)
Bogota D.C., Colombia
Contact Dalila regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • M
    Customer Lifeclycle Manager
    Microsoft
    Sep 2023 - Sep 2024 (1 year 1 month)
    Led customer onboarding as the primary point of contact, ensuring seamless project execution and high-quality deliverables. Managed strategies to enhance customer engagement throughout their journey, fostering strong relationships and addressing needs. Analyzed engagement metrics to drive improvements and collaborated with cross-functional teams to enhance service offerings. Developed a framework for continuous improvement and executed retention initiatives to strengthen customer relationships. Championed customer feedback integration and led consistent communication across multiple channels.
  • B
    Administrative / Legal Assistance
    Becker & Lee
    Apr 2022 - Sep 2023 (1 year 6 months)
    Provided comprehensive administrative support in a law firm, specializing in immigration matters. Responsibilities included managing legal procedures, handling client communications, and ensuring compliance with internal regulations. Efficiently routed phone calls, logged messages in INSZoom, and scheduled initial consultations. Conducted initial intake and screening, managed payments and documentation, and maintained accurate records of consultations and attorney meetings. Ensured timely responses to client inquiries and forwarded critical emails from NVC or USCIS to the appropriate team, ultimately facilitating the seamless execution of legal actions.
  • T
    Operations Supervisor
    Teleperformance Colombia
    Jan 2018 - Mar 2022 (4 years 3 months)
    Collaborated with leadership to formulate objectives for individuals and teams (on-site and remote), ensuring alignment with organizational goals. Measured performance using key indicators (KPIs) and implemented continuous improvement initiatives. Ensured strict compliance with security policies and established procedures. Maintained open communication with the leadership team to address incidents promptly and led disciplinary processes with fairness and professionalism, fostering a positive and productive work environment.
  • H
    HR ANALIST
    HUC
    May 2011 - Dec 2017 (6 years 8 months)
    Human Resources and Administrative Specialist Recruitment & Personnel Management: Participated in the recruitment and selection process of personnel. Provided support to administrative personnel and service coordinators. Assisted in the setup of payroll accounts for new employees. Vacation and Payroll Management: Managed and organized staff vacation schedules (medical and administrative). Analyzed and processed expired vacation bonuses for employees. Documentation & Reporting: Prepared comprehensive departmental and personnel movement reports (covering doctors, administrative staff, and workers). Handled certifications, employment verification, and maintained accurate employee records. Received, classified, and filed office corresponden
Education verified_user 0% verified
  • Universidad Nacional Experimental Politécnica
    Business Administration and Management
    Universidad Nacional Experimental Politécnica