Amarjeet Kaur Bhambra

Program Manager

IDFC FIRST Bank

May 2024 - Jan 2025 (9 months)

• Developed and maintained quality assurance processes to ensure product reliability and customer satisfaction • Established a cross-functional team structure and assigned roles and responsibilities to ensure collaboration and accountability • Implemented a program management plan that provided visibility into all aspects of the project, including budget, scope, timeline, and resources • Negotiated with external vendors for resources and materials needed for the project • Collaborated with cross-functional teams to ensure successful project delivery and successful outcomes • Organized and facilitated meetings with stakeholders to ensure project alignment and understanding of project requirements • Created presentations to communicate

Senior Operations Executive

Lead

Nov 2021 - Feb 2024 (2 years 4 months)

• Managed a team of 8 employees to complete a project ahead of schedule and under budget • Prepared and presented financial reports to senior management and external stakeholders • Facilitated collaboration between cross-functional teams to ensure successful completion of project milestones • Identified and implemented best practices for software development, resulting in a 40% reduction in development time • Designed performance dashboards and reports, providing actionable insights that informed strategic decision-making • Established a high-performance team culture that resulted in a 20% increase in productivity • Implemented a performance management system that incentivized employees to exceed expectations • Successfully negotiat

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Relationship Manager

OFA Fiinfra

Apr 2019 - Oct 2020 (1 year 7 months)

• Managed customer accounts to ensure timely delivery of products and services, resulting in a 20% customer retention rate • Created presentations and reports to track customer data and inform stakeholders on customer trends • Built internal relationships with cross-functional teams to improve operational efficiency and increase customer satisfaction • Analyzed customer data to identify trends and insights that led to targeted marketing campaigns and improved customer engagement

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Relationship Manager

Optimum Financial Solutions

Jul 2017 - Mar 2019 (1 year 9 months)

• Created presentations and reports to track customer data and inform stakeholders on customer trends ◦ Developed and implemented a comprehensive customer service strategy that improved customer feedback ratings by 30% ◦ Analyzed customer data to identify trends and insights that led to targeted marketing campaigns and improved customer engagement ◦ Executed a strategy to reduce customer churn rate by 20%, resulting in increased customer loyalty and revenue growth ◦ Developed a comprehensive customer feedback program that resulted in a 40% increase in customer satisfaction

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Quality Trainee

Angel Broking

Dec 2014 - Aug 2015 (9 months)

• Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality • Consistently met daily targets by completing over 71 calls per day, ensuring high service quality • Provided prompt and accurate responses to customer requests, maintaining strict adherence to service level agreements

Amarjeet Kaur Bhambra

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