Aman Shaw
About
Detail
Operations Manager
West Bengal, India
Contact Aman regarding:
work
Full-time jobs
Starting at
USD14.8/hour
Résumé
Jobs
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- HHighbrow Technology IncJan 2025 - Current (1 year 6 months)• Reviewed and analyzed client requirements to ensure alignment with quality standards. • Evaluated game performance and functionality to ensure seamless user experience. • Conducted regular assessments of client satisfaction, gathered feedback, and implemented necessary improvements. • Identified and documented bugs, glitches, and inconsistencies in gameplay for resolution. • Coordinated with developers and stakeholders to enhance overall game quality. • Ensured compliance with client expectations and industry standards. • Maintained detailed records of testing outcomes and process improvements. • Utilized strong communicative competence to handle customer support and inbound calls, assisting clients with queries and coordina
Virtual Customer SupportAmazonJun 2023 - Aug 2023 (3 months)• Provided timely assistance to customers, resolving inquiries and technical issues across various channels. • Collaborated with cross-functional teams to address complex issues, contributing to enhanced customer satisfaction and service quality.- ROperations ManagerR K Enterprise,Apr 2020 - Mar 2024 (4 years)As an Operations Manager, I possess comprehensive experience managing operations from planning through Slack, ensuring smooth supply chain proactivity and cost optimization. I excel in vendor and client relationship management, negotiating positive outcomes and building lasting relationships with vendors and clients through WhatsApp. My strong people management skills enable me to lead teams of 5+ associates effectively, conducting one-on-one meetings and driving performance through motivational leadership. Additionally, I have a proven track record in analytical and organizational skills, utilizing data-driven methods to track KPIs and effectively organize to meet operational goals at Podio. In my role at R K Enterprise, I also handled cus
Education
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- Supply Chain LogisticsRutgers UniversityJun 2023 - Oct 2024 (1 year 5 months)
- Master of Business Administration (M.B.A.)Manipal UniversityJun 2023 - Current (3 years 1 month)
- Project Management - The Basics for SuccessUniversity of CaliforniaMay 2023 - Dec 2023 (8 months)
- IBachelor of Business Administration (B.B.A.)Institute of Engineering & ManagementJun 2020 - May 2023 (3 years)