Amanda Ruh

B

Resort Rep Coordinator Lead

Blue 84 Lakeshirts

Oct 2021 - Current (3 years 11 months)

• Manage a high performance team of Customer Service Agents. • Supervise my team's daily tasks and projects ensuring deadlines & metrics are met. • Maintain training standards; employee quarterly performance reviews and assessments. • Facilitate all parts of the order entry process. • Manage independent Sales Reps with their active accounts. • Manage customer/accounting details. • Coordinate shipping/contract printers to facilitate customer orders. • Collect customer information for new accounts. • Work in multiple computer systems – Syspro, Zion, Salesforce, Sharepoint etc. • Adapted to remote work dynamics, ensuring effective communication and team management despite geographical distances. • Demonstrated st

Fashion Retailer

LuLaRoe

May 2015 - Jan 2022 (6 years 9 months)

• Managed inventory asset effectively to ensure optimal stock levels and minimize losses. • Oversaw the purchasing of wholesale products, shipping supplies, and other necessary equipment to support retail operations. • Developed and executed social media marketing strategies to enhance brand visibility and drive customer acquisition. • Implemented revenue management techniques to maximize profitability and streamline financial processes. • Handled invoicing, packaging, and shipping to ensure timely delivery and customer satisfaction. • This role was conducted in a 100% remote environment, emphasizing the importance of customer service in a retail context, which was crucial for maintaining strong client relationships and ensu

A

Lab Asset Mgmt Program Admin

Agilent Technologies (Amgen)

Feb 2014 - Mar 2015 (1 year 2 months)

• Coordinating purchase, delivery, installation and calibration of new biotech laboratory equipment. • Scheduling onsite service and maintenance of equipment with vendors and engineers. • Manage preventative and corrective maintenance work orders. • Maintaining various equipment inventories. • Liaison between client and vendors.

C

Beauty Department Manager

CVS

Jan 2011 - Jan 2014 (3 years 1 month)

• Staff training and performance evaluations. • Cash management/reporting. • Maintain product inventory of over 15,000 units. • Customer service & consultation of skincare and cosmetics. • Assist other departments as needed. • Resolve customer complaints regarding sales and service.

B

Cafe Lead/Barista

Barnes and Noble Booksellers

Feb 2009 - Jan 2011 (2 years)

• Inventory management and quality control. • Monitor food preparation methods, portion sizes, and presentation. • Scheduling. • Establish standards for personnel performance and customer service. • Employee management and training. • Review work and operational problems to determine ways to improve service, performance, and safety.

C

Foreclosure Specialist

Countrywide Home Loans

Sep 2007 - Dec 2008 (1 year 4 months)

• Prepared files for the FBRM department, managed 75 or more files in portfolio. • Ensuring all processes of the foreclosure were completed in conformance with HUD guidelines. • Collaborated with insurance companies, cancel homeowners/other insurance still attached to the property. • Reconciliation of loan history and account balances prior to foreclosure. • Funds verification. • Training and supporting new employees on company processes and programs.

G

Legal Secretary

Gose, Lechman and Lund

Feb 2006 - Aug 2007 (1 year 7 months)

• Prepared amendments to trusts, wills, DPA, DPAH, Reverse Mortgage, property deeds for probate. • Prepared affidavits and other legal correspondence, organized and maintained paper/electronic documents. • Coordinated with banks to obtain legal documents, ensuring proper execution of Reverse Mortgages. • Served as a Notary Public during employment (commission currently expired). • Kept and monitored legal volumes to ensure that the law library is current. • Delivered legal correspondence to clients, witnesses, and court officials. • Provided administrative support tasks, including proofreading, transcribing, managing pay records, invoices, balance sheets, and miscellaneous documents. • Managed customer service interactions by

M

Beauty Consultant

Macy's Department Store

May 2004 - Jan 2006 (1 year 9 months)

• Assist clients in selection of proper products and provide education and guidance on correct usage and application. • Watch for and recognize security risks and thefts, prevent or handle these situations. • Inventory stock and requisition new stock. • Ticket, arrange and display merchandise to promote sales.

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