Department Assistant
iTech Support Inc
Mar 2019 - Jan 2021 (1 year 11 months)
Ensure that both client and employees’ needs are met on a timely basis to promote their continued productivity. Address concerns about billing, payroll, expenses, vehicle maintenance and workspace improvements.
• Provided support to project managers with requirements gathering and gap analysis. Projects required estimating numerous IT services, hardware, software installations, hardware support, maintenance contracts, and troubleshooting.
• Created reports for various vendors to keep track of commissions and usage reports for VMWare, MS SPLA, PTO, petty cash, and company vehicle maintenance logs via ConnectWise.
• Created expense reports for employees and accounts receivable statements from Acumatica.
• Sent out statements and reminders