Alvaro Sanchez

Alvaro Sanchez

About

Detail

Bilingual Technical Support Specialist | AEC Domain Expert | Customer Success
Bogotá, Colombia
Contact Alvaro regarding: 
Flexible work
Starting at USD15/hour
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Résumé

Jobs verified_user 0% verified
  • A
    Architectural Draftsman
    Arq.co
    May 2024 - Jul 2025 (1 year 3 months)
    As an Architectural Draftsman, I produced construction documentation and detailed AutoCAD drawings for retail and interior projects, consistently meeting strict deadlines while applying client redlines with high attention to detail. I collaborated remotely with architects and clients, honing my communication and technical translation skills, which are essential for SaaS customer success. Additionally, I utilized SketchUp as a vital tool in the design and visualization phases, facilitating team coordination and informed decision-making throughout the sales process. My experience also included leveraging my knowledge in fiber and telecommunications to create comprehensive documents and presentations, which enhanced my ability to communicate c
  • Q
    BIM Coordinator
    Quadro Architecture
    Feb 2023 - Jun 2023 (5 months)
    As a BIM Coordinator, I spearheaded the migration of multiple architectural projects from Archicad to Revit, establishing standardized BIM templates and quality control procedures to ensure model accuracy and regulatory compliance. I coordinated with multidisciplinary teams, including structural and MEP, to perform clash detection and resolve coordination issues, directly applying AEC workflows that inform technical support methodology. Additionally, I trained team members on new Revit workflows and documented best practices, which significantly reduced errors and improved the adoption of standardized templates. My experience also includes working on telecommunications networks, gas, water, and HVAC systems, where I utilized my skills in BI
  • Crehana
    Sales development representative public Remote experience
    Crehana
    Mar 2022 - Oct 2022 (8 months)
    Engaged with 50+ inbound and outbound leads weekly, generating interest in corporate learning solutions. Qualified prospects by evaluating needs, budgets, and decision-making authority, ensuring a strong sales pipeline. Scheduled and coordinated 8+ meetings per week with sales executives. Maintained 100% CRM accuracy (HubSpot, Salesforce) for pipeline tracking.
  • Capital
    B2C Sales Representative
    Capital
    Aug 2021 - Feb 2022 (7 months)
    As a B2C Sales Representative, I provided consultative guidance on financial products, building trust through clear communication and tailored solutions that matched customer financial goals. I exceeded monthly sales targets through personalized follow-up strategies and relationship management, demonstrating resilience and adaptability in a high-pressure environment. Additionally, I maintained detailed customer records and interaction logs in CRM systems, ensuring seamless handoffs and continued relationship quality. My role also involved cold calling potential clients from our database, where I effectively engaged prospects and convinced them to choose our projects, further enhancing my skills in lead generation and client engagement. This
  • V
    Architectural Technical Specialist
    Various (including Leal Taller)
    Jan 2020 - Current (6 years 7 months)
    Built deep technical expertise in AEC software ecosystem (Revit, AutoCAD, Rhino, Archicad) through 3+ years of diverse project work, creating foundation for understanding customer pain points in PropTech/ConTech environments. Managed independent projects from concept to documentation, demonstrating self-direction, time management, and technical problem-solving. Gained firsthand understanding of AEC professional workflows, pain points, and software needs—enabling authentic empathy and effective support for architecture/construction customers.
  • A
    Customer Service Associate & Sales Representative
    Accedo (Best Buy Campaign)
    Jan 2020 - Jan 2021 (1 year 1 month)
    As a Customer Service Associate & Sales Representative, I managed over 60 daily customer interactions, delivering exceptional technical support and product guidance for technology products. I consistently ranked among the top performers for customer satisfaction and sales KPIs by diagnosing customer needs through active listening and consultative questioning, effectively translating technical specifications into accessible recommendations for diverse customer segments. I resolved complex technical issues and product inquiries while maintaining high-quality service standards in a fast-paced, metrics-driven environment. Additionally, I identified upselling and cross-selling opportunities through thorough needs analysis, contributing to revenu
Education verified_user 0% verified
  • Universidad Nacional de Colombia
    Bachelor of Architecture & Urbanism
    Universidad Nacional de Colombia
    Jan 2026
  • Southeastern University
    International Program in Management and Entrepreneurship
    Southeastern University
    Jan 2016
  • C
    Exchange between institutions
    Centro Ático Javeriana