Alvaro Cruz

Alvaro Cruz

About

Detail

Santo Domingo Este, Santo Domingo Province, Dominican Republic

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zip Co
    Email & Fraud Support Agent
    Zip Co
    Feb 2024 - Nov 2024 (10 months)
    Email Customer Support & Fraud Prevention • Managed high-volume customer inquiries via email, ensuring timely and professional responses. • Investigated suspicious transactions and accounts to identify potential fraud. • Reviewed customer data and activity patterns to detect inconsistencies and risks. • Followed internal protocols to escalate and resolve fraud-related cases efficiently. • Maintained accurate documentation while handling sensitive financial information. • Balanced customer experience with risk mitigation, ensuring both satisfaction and security.
  • ADP
    Unemployment Claims Specialist
    ADP
    Apr 2023 - Mar 2025 (2 years)
    Unemployment Claims Processing • Reviewed documents and assisted with processing unemployment-related claims. • Communicated with clients and government agencies when necessary. • Followed strict procedures to ensure compliance and accuracy. • Maintained organized records and handled sensitive information responsibly.
  • Optimum
    Sales Agent
    Optimum
    Jan 2022 - May 2022 (5 months)
    Telecommunications Sales and Customer Acquisition • Engaged with potential customers to promote and sell internet, cable, and phone services. • Identified customer needs and recommended suitable service packages. • Handled objections and guided customers through the full sales process. • Ensured accurate account setup and provided clear service explanations. • Worked toward daily and monthly sales targets while maintaining a high level of customer satisfaction.
Education verified_user 0% verified
  • E
    EF SET Certificate
    EF SET
    Mar 2026
    Level: C2 Proficient (Score: 75/100)
  • G
    Satisfaction Guaranteed: Develop Customer Loyalty Online
    Google Coursera
    Oct 2025
  • Coursera
    Google Digital Marketing & E-commerce Certificate
    Coursera
    Oct 2025
    SEO fundamentals, digital marketing strategy, analytics, e-commerce operations, and online customer experience.
  • Zip Co
    Zip Email & Fraud Training
    Zip Co
    Jul 2024 - Sep 2024 (3 months)
    • Learning CRM tools such as Zendesk, Slack, and Smile. • Investigating and finding discrepancies in the interaction process. • Customer satisfaction.
  • I
    English Inmersion Program
    Instituto Tecnico Superior Comunitario, San Luis
    Jan 2019
  • C
    Bachelor
    Centro de Excelencia Prof. Liduvina Cornelio
    Jan 2018
    Graduated from high school in 2018.