Alvaro Coronel

Alvaro Coronel  new_releases

About

Detail

Client Success Manager | Account Manager | CRM Manager
Atlántico, Colombia
Contact Alvaro regarding: 
groups
Networking

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • B
    Client Success Manager public Remote experience
    Big boy media group
    Aug 2024 - Current (1 year 10 months)
    1. Primary contact for clients, guiding them from onboarding to project completion. 2. Ensured clear communication between clients and internal teams. 3. Developed tailored solutions to meet client goals and build lasting relationships. 4. Monitored progress, addressing concerns to ensure timely delivery. 5. Identified growth opportunities to boost client satisfaction and retention. 6. Maintained high retention rates through proactive support and relationship management.
  • AGORACOM
    Account Executive public Remote experience
    AGORACOM
    Oct 2022 - Current (3 years 8 months)
    1. Primary POC for up to 14 clients 2. Collaborating with CEOs and Directors to ensure strategic alignment 3. Promote renewals and reduce churn 4. Achieved 100% client satisfaction and SOW compliance. 5. Industry research to understand client businesses and provide tailored, high-value services 6. Aligned operational efforts with client goals and vision.
  • Lean Staffing
    Logistics Coordinator public Remote experience
    Lean Staffing
    Jun 2021 - Oct 2022 (1 year 5 months)
    1. Managed relationships with 9 clients 2. Coordinate clients' payments. 3. Audit invoice accuracy 4. Utilized CRM system to track and review client documentation and interactions.
  • B
    Operation Manager
    BPO2B Labs
    Jun 2019 - Aug 2020 (1 year 3 months)
    60 HC - 2 LOBs (Collections - Customer Care) 1. Hired and onboarded the initial 50 agents for collections and customer care teams. 2. Conducted development sessions with supervisors and team leaders 3. Met with clients weekly to conduct performance reviews and address concerns. 4. Reviewed employee performance and provided ongoing feedback and coaching for performance improvement 5. Utilized data analysis to drive strategic performance improvement
  • Sutherland Global Services
    Team Manager
    Sutherland Global Services
    Jan 2014 - Jan 2018 (4 years 1 month)
    1. Led a sales and customer care associates team. 2. Conducted root cause analysis to design and execute sales/customer care strategies and action plans 3. Exceeded KPI targets through strategic coaching and follow-ups to enhance performance 4. Collaborated with various departments across the organization to enhance teamwork and optimize processes, resulting in improved operational efficiency and performance
  • Sutherland Global Services
    Customer Service and Sales associate
    Sutherland Global Services
    Jul 2013 - Jan 2014 (7 months)
    1. Provided exceptional customer support, upselling new products, and ensuring outstanding service. 2. Consistently met or exceeded sales and customer care targets. 3. Actively request feedback to improve metrics and foster professional growth. 4. Demonstrated consistent overachievement of targets, showcasing exceptional sales and service skills
Education verified_user 0% verified
  • A
    International Business and Finance.
    Autónoma Del Caribe.