Alqueen Velasquez

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Operations Manager

HJE Medical and Diagnostic Clinic Biotechnology Pharmaceutical Clinical Research

Feb 2025 - May 2025 (4 months)

- Ensured all operations were carried out in an appropriate, cost-effective manner while improving operational management systems, processes, and best practices. - Purchased materials, planned inventory, and oversaw warehouse efficiency to optimize resource utilization. - Helped maintain the organization's processes in compliance with legal standards and formulated strategic and operational objectives. - Examined financial data to identify opportunities for improving profitability and managed budgets and forecasts effectively. - Performed quality controls and monitored production KPIs to ensure high standards were met. - Recruited, trained, and supervised staff to foster a productive work environment. - Identified ways to enhance the

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Customer Service Associate

Teleperformance Call Center IT-Enabled Services BPO

Oct 2024 - Apr 2025 (7 months)

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. We have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing their enrollment with their preferred plan as their insurance .

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Store Supervisor

Picture City International, Inc.

Jan 2022 - Jun 2024 (2 years 6 months)

As a Retail Supervisor, we play a key role in leading and coordinating daily store operations, ensuring excellent customer service, and driving sales. We have strong leadership skills, a passion for retail, and the ability to inspire and motivate a team.

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Pharmacy Assistant

Pharma Access Solutions, Inc. - The Generics Pharmacy

Dec 2015 - Nov 2021 (6 years)

A Pharmacy Assistant works in a pharmacy and assists the pharmacist with tasks such as receiving and storing medications, preparing prescriptions, managing inventory, answering customer questions, and performing administrative duties. Additionally, we may assist with the delivery of medications and the billing process. To enhance customer engagement, it is essential to implement marketing strategies to attract customers, particularly during periods of low foot traffic due to competition in the market. This proactive approach not only supports the pharmacy's operational goals but also fosters a welcoming environment for customers seeking pharmaceutical care.

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Sampler/ Promo Girl

Acabar Marketing International, Inc.

Aug 2015 - Nov 2015 (4 months)

A sales promoter is a trained professional dedicated to creating awareness of products through demonstrations, distributing samples, making presentations, and creating general public interest. We create a positive brand presence and come up with innovative marketing strategies.

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Cashier

SM Supermarket (Lipa City)- SuperValue, Inc.

Dec 2014 - May 2015 (6 months)

We responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Our duties include interacting with customers, balancing the cash register, determining change, recording purchases, and scanning items for sale.

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Customer Service Representative

Alorica Pacific Rim , Inc.

Oct 2012 - Nov 2012 (2 months)

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. We have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing their appointments with the bank.

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Pharmacy Assistant

The Generics Pharmacy (Blessed Int'l Group Of Companies)

Jun 2012 - Sep 2013 (1 year 4 months)

A Pharmacy Assistant works in a pharmacy and assists the pharmacist with tasks such as receiving and storing medications, preparing prescriptions, managing inventory, answering customer questions, and performing administrative duties. We may also assist with the delivery of medications, and the billing process.

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Housekeeping/ Room Attendant

Shercon Resort and Ecology Park Hotel Hospitality

Jun 2010 - Aug 2012 (2 years 3 months)

As a Room Attendant we are responsible for maintaining clean, comfortable and inviting guest rooms. In this position, we are expected to clean and organize guest rooms, bathrooms, and public areas while ensuring a positive guest experience.

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Service Crew

Mcdonald's Food & Beverage Catering Restaurant

Jul 2009 - Feb 2010 (8 months)

The Service Crew is responsible for presenting menus to patrons. We take orders and answers questions on meal items. We make recommendations and serves food/beverages to customers. We prepare the bill that itemizes total meal costs and sales taxes. We performs cashiering duties. We may also be required to prepare the food

Alqueen Velasquez

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