Alliah Andreah V. Mollah Customer Service and Technical Support Professional

Technical Support Agent

Quantrics Enterprises Inc.

Aug 2024 - Dec 2025 (1 year 5 months)

As a Technical Support Agent, I was responsible for troubleshooting customer issues related to home phone, TV, email, and internet services, ensuring a high level of customer satisfaction even in challenging situations. I effectively addressed and resolved customer concerns, demonstrating strong problem-solving skills. Additionally, I utilized Google Workspace for after-call documentation, which streamlined our escalation processes and enhanced communication channels. This tool became particularly essential when I transitioned to a remote work environment, allowing for efficient documentation and collaboration with my team, thereby maintaining service quality and operational efficiency. Furthermore, I coordinated schedules for technician di

Customer Service Representative

Sutherland Global Services

Nov 2023 - May 2024 (7 months)

As a Customer Service Representative, I managed travel bookings and accommodations using TripAdvisor, ensuring a seamless experience for clients. I collaborated effectively with other teams to address customer issues and concerns related to their bookings. My role extended beyond just organizing and finalizing reservations; I proactively checked in with customers during their trips, making necessary adjustments and providing assistance with any concerns they encountered. This comprehensive approach to customer service not only enhanced client satisfaction but also demonstrated my ability to manage travel effectively while utilizing Google Workspace for efficient communication and coordination. Additionally, I applied my skills in executive

S

Sanguniang Kabataan Secretary

Sanguniang Kabataan ng Barangay IV

Oct 2023 - Apr 2024 (7 months)

As a secretary, I was tasked to write the minutes of the meeting and document meetings. This gave me a skill in transcription and also editing or creating certificates using Canva and also it molded me in filing documents methodically.

N

Sales Agent

NX ICT Solutions

Dec 2022 - Sep 2023 (10 months)

As a Sales Agent, I was responsible for driving Medicare insurance sales and overseeing the distribution of COVID-19 test kits to Medicare clients. My role involved managing the Medicare enrollment process and ensuring clients received the appropriate coverage tailored to their needs. Additionally, I utilized my executive assistance skills to facilitate connections between clients and necessary healthcare providers, such as clinics and doctors, enhancing the overall client experience and ensuring they received timely support. I also leveraged Google Workspace to streamline communication and documentation, further improving operational efficiency in my sales efforts. - Applied advanced data analysis techniques to evaluate client profiles, wh

M

Personal Assitant

MBVJ Notary Public

May 2018 - Jul 2018 (3 months)

A

Payroll and Inventory staff

ATARA JTA KARAOKE AND RESTAURANT

Jun 2017 - Sep 2021 (4 years 4 months)

Managed the payroll for the entire restaurant staff and conducted the final inventory of kitchen goods, ensuring accuracy and efficiency in operations. Frequently stepped in to operate the cash register during periods of short staffing, demonstrating flexibility and commitment to team support. In addition to my primary responsibilities, I also took on various executive assistance tasks, which included managing travel arrangements and calendar scheduling for the owner. This experience allowed me to develop strong organizational skills and the ability to multitask effectively, ensuring that all aspects of the business ran smoothly, even during busy periods. Utilized sales management techniques to address customer inquiries and enhance revenu

Alliah Andreah V. Mollah

About

Detail

Timeline

Résumé