Results-oriented professional transitioning into Customer Support and Client Services, with a strong analytical background from undergraduate studies in Chemistry at UERJ. Skilled in communication, structured problem-solving, and managing client relations. Fluent in English and highly motivated to deliver exceptional user experiences, resolve technical inquiries, and ensure customer satisfaction.
Contact Allan regarding:
work
Full-time jobs
Starting at
USD10/hour
Flexible work
groups
Networking
Timeline
work
Job
school
Education
folder
Project
Résumé
Jobs
verified_user
0% verified
I
Freelance English Tutor
Independent / Freelancer
Mar 2023 - Current(3 years 4 months)
Provided personalized online English tutoring to professional adults, focusing on conversational fluency, grammar, and workplace communication. Developed customized lesson plans tailored to individual learning goals, tracked progress, and delivered feedback to build students' confidence in English environments.
L
Customer Service & Administrative Support (Freelance) public Remote experience
L P Baptista
Feb 2021 - May 2023(2 years 4 months)
Maintained contact with inactive customers through phone calls and follow-up communications.
Assisted customers with inquiries and service-related questions.
Organized and maintained customer records, files, and documentation.
Supported customer retention and sales-related activities.
Built positive customer relationships through professional communication.
Performed administrative support tasks and customer information management.
Education
verified_user
0% verified
Inbound Sales Certification
HubSpot Academy
Apr 2026 - Current(3 months)
Salesforce Trailhead
Salesforce
Apr 2026
In progress
U
Undergraduate Studies in Chemistry
UERJ (Universidade do Estado do Rio de Janeiro)
Feb 2017 - Nov 2019(2 years 10 months)
Completed two years of undergraduate studies in Chemistry, developing strong analytical thinking, laboratory discipline, and complex problem-solving skills before transitioning to technology and sales.
Projects (professional or personal)
verified_user
0% verified
CRM Practice & Implementation (Salesforce & HubSpot)
HubSpot, Salesforce
Feb 2026 - Mar 2026(2 months)
Hands-on experience managing customer data and optimizing CRM workflows within Salesforce and HubSpot environments. Provided specialized CRM implementation and customer support services, ensuring streamlined processes and improved data management.