Veronica Toro Administrative Coordinator

T

Account and Project Manager

Trusted Translations

Nov 2021 - Dec 2024 (3 years 2 months)

Developed clients through research and follow-up on potential prospects, ensuring exceptional customer service and providing detailed information about our services. Built strong customer relationships and focused on retention while working collaboratively with the internal team. Analyzed projects, prepared quotes, and assigned linguists, effectively monitoring, processing, and delivering completed language projects in a timely manner. Additionally, I managed the entire sales process as the first point of contact for our service offerings, which enhanced our client engagement and streamlined communication. Utilized remote work capabilities to maintain productivity and conducted meetings via Zoom, ensuring effective collaboration and communi

L

LatinHire

Feb 2021 - Feb 2023 (2 years 1 month)

- Taught English as a second language to students in the 8-14 age range, delivering lessons punctually and completing daily feedback forms to track student progress. Guided and supported students in achieving their language learning goals. - Utilized remote work skills to effectively conduct virtual classes via Zoom, ensuring an engaging and interactive learning environment for all students.

International Student Coordinator

American Flyers

Sep 2017 - Dec 2020 (3 years 4 months)

- I was able to recruit students on set deadlines. - I provided excellent customer service, which enabled higher student enrollment. - Recruited prospective students via telephone, email, and chat (Skype, Facebook, and WhatsApp) for enrollment to the flight academy. Was the first point of contact with prospective students and their families to provide information about the program. - Followed up with leads and screened them to set up appointments with the academic advisor. Provided excellent customer service. Entered all the information into Sugar CRM. - Translated telephone conference calls (English/Spanish) between the school director and parents regarding students’ progress reports and their account balances. - Organized and bo

L

Customer Service Specialist

LinAr Enterprises

Sep 2016 - Feb 2017 (6 months)

- Assisted customers via telephone, email, and chat, providing effective solutions to their problems concerning their cellphones, while ensuring a high level of customer care and satisfaction. - Utilized strong communication strategies and verbal communication skills to enhance customer interactions, fostering positive relationships and promoting client retention. - Engaged in cold outreach to potential customers, identifying their needs and effectively communicating how our services could benefit them, thereby contributing to overall customer success. - Demonstrated patience and technical support expertise in resolving issues, ensuring that customers felt valued and understood throughout their experience. - Managed customer inquiries e

Coding Specialist CPC

NCH Healthcare System

Aug 2013 - Aug 2016 (3 years 1 month)

- I was able to code on set deadlines. - Assigned, reassigned, and sequenced diagnostic and procedure codes for different physician services guidelines. - Audited physician documentation and provided coding guidance.

F

Medical Billing Specialist/Coder

Florida Medical Administrators

Jul 2009 - Jul 2013 (4 years 1 month)

- Ensured that all medical billing was completed accurately and in a timely manner. - Followed up with insurance claims and patients with outstanding accounts. - Posted and reconciled insurance and patient payments, while also providing care coordination by assisting patients with billing and insurance inquiries, which enhanced their understanding of the billing process and improved overall patient satisfaction.

A

Administrative Assistant/Bookkeeper

Advanced Mechanical Systems, Inc.

Jan 2004 - Jan 2008 (4 years 1 month)

- Organized office files, typed proposals, answered telephone calls, and recorded time sheets to ensure efficient office operations. - Managed accounts receivable and payable, as well as payroll, to maintain accurate financial records. Additionally, I provided support in calendar management and various administrative tasks, which enhanced overall productivity and streamlined office processes. - Utilized database management skills to maintain accurate, accessible, and up-to-date company information, overseeing client records, employee information, financial data, and inventory, thereby supporting the integrity of our administrative and bookkeeping functions.

S

Teacher Assistant

Small Wonders

Jan 2002 - Dec 2003 (2 years)

- Taught three and four-year-old classrooms, as well as organized and instructed the after-school program.

P

Teacher

Pan American English Center

Aug 2000 - Dec 2001 (1 year 5 months)

- Taught elementary and intermediate Spanish and English.

Veronica Toro

About

Detail

Timeline

Résumé

Veronica Toro new_releases

About

Detail

Veronica Toro