Alisson Corea
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Managua Department, Nicaragua
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Jobs
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- WMember Experience Specialist | Check Reviewer | Settlement SpecialistWebhelp Nicaragua,May 2024 - Current (1 year 6 months)- Manage daily digital payment settlements with a focus on accuracy and regulatory compliance. - Perform account reconciliations and reporting using Excel, leveraging advanced formulas and functions to enhance efficiency. - Previously reviewed member-submitted checks to ensure proper documentation and guideline compliance, helping streamline operations and enhance member satisfaction. - Collaborated cross-functionally to resolve discrepancies efficiently and maintain trust in financial processes. - Demonstrated tech savviness by utilizing multiple digital tools daily, quickly adapting to new systems and updates to ensure smooth operations and compliance. - Utilized databases extensively to check customer accounts, track payments, and e
- UMember Service representativeUnited Health CareFeb 2023 - Apr 2024 (1 year 3 months)As a Member Service Representative, I assisted members with medical insurance inquiries, managed inbound calls in both Spanish and English, and ensured strict adherence to HIPAA regulations to maintain confidentiality and compliance. Key responsibilities included: verifying member information in accordance with HIPAA guidelines, addressing inquiries related to benefits and eligibility, billing and payments, clinical authorizations, Explanation of Benefits (EOBs), and behavioral health services. Additionally, I educated members on their healthcare options and guided them through the utilization of their benefits. I also played a crucial role in scheduling medical appointments for members with clinics and coordinating transportation services
- OCustomer Service RepresentativeOnelink Nicaragua,Nov 2021 - Jul 2023 (1 year 9 months)As a Customer Service Representative, I effectively handled customer inquiries through phone and chat, utilizing internal systems to manage accounts and ensuring a high level of service. I maintained constant communication with my team to address customer needs promptly and efficiently. Additionally, I worked remotely during my time at OneLink Nicaragua, which allowed me to develop strong self-management, communication, and time management skills in a remote environment, further enhancing my ability to deliver exceptional customer service.
Education
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English CourseAcademia EuropeaJan 2017 - Jan 2019 (2 years 1 month)- UBachelor of Systems EngineeringUniversidad del ValleJan 2014 - Jan 2021 (7 years 1 month)
- CHigh School DiplomaCentro Educativo Bilingüe AlfaJan 2009 - Jan 2013 (4 years 1 month)