Alisson Corea
About
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Managua Department, Nicaragua
Résumé
Jobs
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Patient Care CoordinatorMedVirtualMay 2025 - Current (1 year 4 months)Patient Care Coordinator with experience supporting patients throughout their healthcare journey by coordinating appointments, verifying insurance, managing medical documentation, and ensuring seamless communication between patients and providers. Skilled in delivering compassionate customer service, handling multiple priorities in a fast-paced remote environment, and maintaining accurate patient records while protecting confidentiality.- WMember Experience Specialist | Check Reviewer | Settlement SpecialistWebhelp Nicaragua,May 2024 - Current (2 years 4 months)- Manage daily digital payment settlements with a focus on accuracy and regulatory compliance. - Perform account reconciliations and reporting using Excel, leveraging advanced formulas and functions to enhance efficiency. - Previously reviewed member-submitted checks to ensure proper documentation and guideline compliance, helping streamline operations and enhance member satisfaction. - Collaborated cross-functionally to resolve discrepancies efficiently and maintain trust in financial processes. - Demonstrated tech savviness by utilizing multiple digital tools daily, quickly adapting to new systems and updates to ensure smooth operations and compliance. - Utilized databases extensively to check customer accounts, track payments, and e
- UMember Service representativeUnited Health CareFeb 2023 - Apr 2024 (1 year 3 months)As a Member Service Representative, I assisted members with medical insurance inquiries, managed inbound calls in both Spanish and English, and ensured strict adherence to HIPAA regulations to maintain confidentiality and compliance. Key responsibilities included: verifying member information in accordance with HIPAA guidelines, addressing inquiries related to benefits and eligibility, billing and payments, clinical authorizations, Explanation of Benefits (EOBs), and behavioral health services. Additionally, I educated members on their healthcare options and guided them through the utilization of their benefits. I also played a crucial role in scheduling medical appointments for members with clinics and coordinating transportation services
- OCustomer Service RepresentativeOnelink Nicaragua,Nov 2021 - Jul 2023 (1 year 9 months)As a Customer Service Representative, I effectively handled customer inquiries through phone and chat, utilizing internal systems to manage accounts and ensuring a high level of service. I maintained constant communication with my team to address customer needs promptly and efficiently. Additionally, I worked remotely during my time at OneLink Nicaragua, which allowed me to develop strong self-management, communication, and time management skills in a remote environment, further enhancing my ability to deliver exceptional customer service.
Education
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- English CourseAcademia EuropeaJan 2017 - Jan 2019 (2 years 1 month)
- Bachelor of Systems EngineeringUniversidad del ValleJan 2014 - Jan 2021 (7 years 1 month)
- CHigh School DiplomaCentro Educativo Bilingüe AlfaJan 2009 - Jan 2013 (4 years 1 month)