Alison Osnaya Morales

Alison Osnaya Morales

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Data Analyst & QA Specialist
Mexico City, Mexico
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Starting at USD30k/year
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Résumé

Jobs verified_user 0% verified
  • freelance
    Data Analyst / QA Specialist
    freelance
    Oct 2025 - Current (11 months)
    Data Analyst / QA Specialist Independent consultant delivering analytics and QA work for real clients (not simulated or practice projects) • Delivered data analytics and QA projects for real clients across sales, social media, HR, and warehouse operations. • Designed and implemented data pipelines to validate sales reports, project timelines, and annual performance trends, improving project delivery tracking by 15%. • Conducted anomaly detection, segmentation, and reporting to support operational efficiency and sales decision-making. • Built and published interactive dashboards (sales, social media, HR, warehouse) on GitHub as a working portfolio. • Managed a five-month social media campaign for a client, increasing engagement by 20% and r
  • VANGTEL
    Back Office Administrative — Insurance Documentation
    VANGTEL
    Nov 2024 - Oct 2025 (1 year)
    • Helped me process and validate insurance documents with accuracy and regulatory compliance. • Streamlined documentation workflows, reducing turnaround times. • Resolved discrepancies while maintaining confidentiality and regulatory adherence. • Managed insurance documentation through various Software as a Service (SaaS) platforms, ensuring secure data handling, streamlined workflows, and strict adherence to company standards. • Utilized AI-powered tools for document classification, error detection, and process automation, significantly improving accuracy and efficiency in back-office operations.
  • M
    Customer Service Representative
    MXCCS
    Apr 2023 - Jun 2024 (1 year 3 months)
    • Tracked and reported on KPIs, CSAT, and NPS metrics to monitor service quality and identify improvement opportunities. • Managed customer interactions and ticketing workflows in Salesforce and Zendesk, contributing data to team performance reporting. • Collaborated with technical teams to identify and help resolve system bugs surfaced through recurring ticket patterns, applying early troubleshooting and QA skills. • Utilized Freshdesk on a daily basis to manage high-volume customer inquiries, track ticket lifecycles, and ensure timely issue resolution, which facilitated organized communication and the effective escalation of complex cases.
  • G
    Customer Service
    Gregory Founding
    Jan 2023 - Oct 2023 (10 months)
    Delivered quality assurance in customer interactions, ensuring compliance with financial standards. Investigated and resolved ambiguous cases, documenting outcomes and recommended process changes. Handled sensitive financial data with accuracy and confidentiality.
  • Hot Topic
    Senior Customer Service
    Hot Topic
    Jan 2022 - Apr 2023 (1 year 4 months)
Education verified_user 0% verified
  • I
    Studies in Data Analysis and Data Science
    Instituto de Ciencias y Empresa
    Jun 2024 - Current (2 years 3 months)
    (in progress)
Projects (professional or personal) verified_user 0% verified
  • M
    Social Media Engagenent Tracking
    MioMio
    Apr 2026 - May 2026 (2 months)
    Project Title: Social Media Engagenent Tracking As a specialist in Social Media Engagement Tracking, I utilize advanced data analytics and CRM tools to monitor campaign performance and audience interactions. I manage account data and ensure high-quality insights through rigorous data validation and quality assurance processes, while leveraging Python and Microsoft Power BI to visualize complex metrics and streamline reporting workflows. I also employ Zapier to automate data integration, ensuring seamless connectivity between various platforms. • Designed and implemented a custom HTML page to track social media engagement, which successfully integrated disparate sales data and campaign metrics into a clear, accessible interface for ongoing
  • P
    APK designed to locate vehicle fleets for starr up delivery company
    PyeMe
    Nov 2025 - Mar 2026 (5 months)
    As a developer for a vehicle fleet tracking application tailored for a startup delivery company, I designed and maintained an intuitive interface to provide real-time location data and optimize route management. My work focused on enhancing operational efficiency, ensuring that delivery teams could monitor assets with high precision to meet tight turnaround times. I also spearheaded business development efforts through outbound outreach, proactively identifying and partnering with small businesses and startups to integrate our tracking solutions into their logistics, inventory management, and fleet operations.