Ali raziel vera chaul

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Customer Service Analyst

TATE & LYLE SOLUTIONS – BRITISH MULTINATIONAL (FOOD & BEVERAGE INDUSTRY)

Apr 2021 - Sep 2025 (4 years 6 months)

As a Customer Service Analyst, I managed end-to-end customer service operations for regional and local clients, overseeing processes from order entry to final delivery and after-sales support. I processed purchase orders, monitored deliveries, and issued key documents including invoices, credit notes, and certificates of origin. My commitment to a customer-first approach allowed me to deliver effective post-sales support, resolving service issues promptly. I produced operational reports (backorders, billing, forecasts), enhancing transparency and decision-making. Additionally, I coordinated with logistics, sales, and quality teams to ensure compliance with delivery standards. Building long-lasting client relationships through responsiveness

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Personal Assistant to the Vice President & Executive Team

Jun 2016 - Apr 2021 (4 years 11 months)

As a Personal Assistant to the Vice President & Executive Team, I delivered high-level administrative and logistical support, ensuring seamless operations and effective communication among senior executives. I managed executive calendars, travel arrangements, and expense reconciliations via SAP & Concur, optimizing time management and resource allocation. Additionally, I organized corporate events, internal meetings, and training sessions, leading a team of four to enhance engagement and collaboration. I implemented and supervised health & safety protocols in post-pandemic operations, prioritizing employee well-being. My role also involved active participation in discussions regarding the launch of the TikTok Shop, collaborating with market

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Customer Service Representative

ALMANZA BUSINESS GROUP – USA CPA FIRM INTERNATIONAL TAX & ACCOUNTING CPNSUTING

Jan 2016 - Mar 2016 (3 months)

As a Customer Service Representative, I provided direct support for U.S.-based clients in tax services and deadlines, ensuring a seamless experience during a critical time. I scheduled teleconferences, managed emails, and tracked service orders efficiently. Utilizing my prospecting skills, I kept customers engaged and informed about additional services, effectively encouraging them to consider purchasing comprehensive accounting packages. I employed lead generation techniques to identify opportunities for upselling, which enhanced overall customer satisfaction and service utilization. Additionally, I leveraged my experience with TikTok Shop management to help the company explore new avenues for customer engagement. By referring clients to a

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EXECUTIVE ASSISTANT

AVM AUDIOVISUAL –

Oct 2013 - Jan 2015 (1 year 4 months)

• Supported executive operations, vendor management, and corporate event logistics, ensuring seamless execution of high-profile events. • Managed quotes, invoices, and basic accounting tasks while leading a team of 8 staff members to enhance operational efficiency. Additionally, leveraged knowledge of Shopify to facilitate real-time customer engagement by integrating our event catalog online, which allowed for prompt quote generation. This transition also included utilizing platforms like WhatsApp for customer requests, thereby improving communication and responsiveness in our service delivery.

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ADMINISTRATIVE ASSISTANT

BRASSERIE LIPP – FRENCH RESTAURANT

Oct 2008 - Jul 2009 (10 months)

As an Administrative Assistant, I managed inventory, costing, and operational documentation for a high-end restaurant, ensuring seamless operations and high-quality service delivery. I led a team of three staff members, fostering a collaborative environment to enhance productivity. Additionally, I conducted research to identify new material providers, which contributed to optimizing our supply chain and improving cost efficiency. My role also involved client relationship management (CRM) and client engagement, where I utilized Microsoft 365 for data reporting and email support, ensuring effective communication and operational excellence. Through project management and administrative assistance, I supported various initiatives that streamlin

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FOOD & BEVERAGE ASSISTANT

PRINCESS CRUISES – LUXURY CRUISE LINE,

Aug 2007 - Aug 2008 (1 year 1 month)

• Supported international hospitality operations aboard a luxury cruise line, ensuring exceptional service delivery to a diverse clientele. • Managed budget planning, staff administration, and translated menus for global guests, leading a team of six to maintain high standards of service. • Engaged with clients, particularly VIP customers, to understand their preferences and expectations for future visits, which significantly influenced menu planning and enhanced their overall experience. • Utilized CRM tools to track customer feedback and preferences, allowing for tailored service that increased guest satisfaction and spending on board. This proactive approach to client engagement was crucial in creating memorable dining experiences that a

Ali raziel vera chaul

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