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Inbound Agent

Growe - VBet,

Mar 2024 - Current (2 years 2 months)

Responsible for providing inbound customer support via chat and email, ensuring detailed and personalized service in both English and Portuguese. Troubleshooting issues on the iGaming platform, including technical, operational, and financial matters such as payments, withdrawals, and account balances. Efficiently managing the escalation of requests to internal departments, ensuring clear communication and accurate deadlines. Acting as a bridge between customers and the finance department in cases of delayed or missing requests, always focusing on delivering an exceptional experience.
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Financial Assistant

E-HTL Viagens,

May 2023 - Dec 2023 (8 months)

As a Financial Assistant in the hotel reservation verification sector, I was responsible for issuing invoices, checking amounts, and managing payments. I handled the sending of invoices, scheduling of transfers, and preparation of financial spreadsheets. Additionally, I provided administrative support and customer service via phone and email, ensuring process efficiency and high-quality service. My role also involved sales negotiation, as I was tasked with verifying travel package vouchers against sales amounts, ensuring all information was accurate before forwarding them to the finance department for payment processing. This aspect of my job required strong attention to detail, organizational skills, and regular communication with the sale
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Commercial/Administrative Analyst

Sawaya e Matsumoto Advogados

Dec 2022 - Apr 2023 (5 months)

Commercial/Administrative Analyst with experience in prospecting and managing clients in the Tax, Civil, and Administrative areas. Responsible for strategic spreadsheets, process optimization, and database management. Conducting meetings, sending proposals, and formalizing contracts. Providing support to the board in decision-making and commercial strategies.

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