Alexus Ragan / | Torre.ai

Telecommunications Specialist

Main Line Health

Jul 2024 - Current (2 years 1 month)

Managed telecom systems ensuring seamless communication and safety protocols. Analyzed call data to optimize telecom operations and enhance efficiency. Coordinated emergency responses with precise use of communication tools. Developed comprehensive training plans for network management and recovery. Implemented strategies leading to measurable improvements in telecom services. Fostered strong partnerships with cross-functional teams to ensure seamless integration of telecommunication systems. Provided expert guidance on technical matters. Additionally, utilized data entry skills to log calls and messages accurately in databases, ensuring efficient communication flow. Verified contact information and on-call schedules to maintain accuracy in

Service Associate

Penn Medicine University of Pennsylvania Health System

Oct 2022 - Apr 2023 (7 months)

Enhanced patient interactions by anticipating needs and managing service recovery efficiently. Supported Access Center goals by effectively handling high call volumes and documenting encounters. Scheduled appointments accurately, ensuring protocol adherence and optimal patient flow. Communicated patient needs clearly, facilitating seamless EMR routing and improved service delivery. Meticulously documented patient encounters, ensuring thorough communication of needs and efficient routing through EMR systems. Optimized call processing efficiency, adapting to fluctuating call volumes and contributing to Access Center service level goals. Additionally, utilized Microsoft 365 tools, such as Outlook for managing schedules and interdepartmental co

C

Childcare Provider

Jun 2017 - Jul 2021 (4 years 2 months)

Managed children's schedules, planned activities, coordinated trips, ensured safety and development Received positive feedback from parents for reliability and connection with children Adapted to changing environments, partnered with parents on goals and progress Promoted child development and education for ages 0-6, ensuring safety and wellbeing Delivered individualized childcare support, fostering growth and learning.

Fulfillment Specialist

Saks OFF TH

Jan 2017 - Jun 2019 (2 years 6 months)

Resolved customer issues, enhancing satisfaction and loyalty Managed special projects, ensuring timely order fulfillment and compliance Improved shipping processes, reducing delays and errors Communicated professionally, representing the brand positively Coordinated invoicing, maintaining accuracy and efficiency Streamlined order fulfillment process, reducing processing time and enhancing customer satisfaction Managed large-scale projects with precision and efficiency Implemented creative solutions to optimize shipping procedures, resulting in faster delivery times and improved customer feedback scores.

Teller

TD

Jun 2016 - Mar 2017 (10 months)

Efficiently processed transactions, ensuring compliance and accuracy. Resolved customer inquiries via phone, chat, and email with informative solutions. Assisted clients with diverse banking needs, enhancing customer satisfaction. Managed complex financial transactions with precision, ensuring compliance and maintaining meticulous records for enhanced customer trust and satisfaction. Additionally, utilized Microsoft 365 tools, such as Outlook for managing schedules and interdepartmental communication, and Teams for staff messaging and remote check-ins, which contributed to a more organized and efficient work environment.

Alexus Ragan

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