Alex Dirceu Olarte Rodriguez Customer Service Agent, Accounting assistant

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Operational Administration - Support for Quality and Operations

Concentrix-Webhelp, Barrios Unidos

Apr 2021 - Current (5 years 1 month)

Elaboration of daily, weekly, and monthly reports. Will follow up on orders for the different customers, provide them with the tracking number and follow-up calls to ensure that the product is working accordingly.

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Customer Service

Concentrix - Webhelp.

Apr 2021 - Current (5 years 1 month)

Customer Service and Admin Support

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Accounting Intern

MILLWARD BROWN PERU

Oct 2013 - Aug 2017 (3 years 11 months)

As an Accounting Intern, I was responsible for recording purchases and sales, assisting in accounts payable and receivable analysis, conducting bank reconciliations, and performing fixed asset account analysis. I also managed inventory control and completed other assigned tasks. Additionally, I provided internal customer service by generating reports and addressing inquiries regarding various processes, which enhanced communication and support within the organization.

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Accounting-administrative assistant

ORIGEN GROUP SAC

Mar 2013 - May 2013 (3 months)

responsible for scheduling payments and bank reconciliations. Also, generated financial reports in English for presentation purposes and placing orders for the different areas of the company to ensure they have enough material to help the customer

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Customer Service Agent

NEXOPHONE SAC

Jul 2009 - Feb 2013 (3 years 8 months)

Assisted and responded to customer inquiries, while increasing sales volume with each call.

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Professional accounting intern

J.F. Distribuciones S.A.C

Mar 2008 - May 2009 (1 year 3 months)

As a Professional Accounting Intern, I recorded purchases and sales while effectively managing the Siscont accounting system. Additionally, I provided internal customer service by addressing inquiries related to processes and information concerning suppliers, which enhanced communication and operational efficiency within the company.

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Administrative Assistant

KJ Exports S.A.C

Aug 2007 - Mar 2008 (8 months)

Verified and tracked production orders and shipment of goods to the United States. Also, handled corresponding collections and increased sales volume.

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Bar area manager

Hotel Maria Angola

Jul 2006 - Jul 2007 (1 year 1 month)

Prepared beverages for tourist groups, ensured the area's inventory completeness, and assisted in all company events.

Alex Dirceu Olarte Rodriguez

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