alex ceballos

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Floor focus

Jul 2025 - Feb 2026 (8 months)

As a Floor Focus professional, I was dedicated to delivering exceptional customer service while driving sales performance. My responsibilities included managing lead generation and executing telemarketing strategies to promote intangible products effectively. I utilized my skills in advertising cold calling to engage potential clients and convert leads into sales. Additionally, I maintained strong customer relationships to ensure satisfaction and repeat business. While candidate relationship management (CRM) was not a primary focus of my role, the principles of relationship management were integral to my success in fostering connections with customers and understanding their needs, ultimately enhancing the overall sales experience.

T

telecom att

Telecominicaciones

Jan 2025 - Current (1 year 4 months)

Como Telecom ATT, fui responsable de gestionar y liderar equipos de ventas, implementando estrategias efectivas de telemarketing y gestión de leads para maximizar las ventas de productos intangibles. Además, utilicé habilidades de gestión de relaciones con candidatos (CRM) para optimizar la comunicación y el seguimiento con los clientes potenciales, asegurando una experiencia fluida y profesional que fomentó relaciones duraderas y un aumento en la satisfacción del cliente.

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Solar panel sales

Jan 2024 - Dec 2024 (1 year)

As a Solar Panel Sales professional, I was responsible for initiating contact with potential leads through cold calling and effectively transferring them to closers, ensuring a seamless sales process. My role required multitasking and managing various administrative tasks to support the sales team. I utilized my skills in calendar and email management to organize appointments and follow-ups efficiently. Additionally, I focused on sales development and lead generation, employing strategies to identify and qualify marketing qualified leads (MQL). While candidate relationship management (CRM) may not have been a primary focus, I recognized its importance in maintaining organized records of interactions, which ultimately supported our lead mana

A

customer agent

AGENT RADNET OF CALIFORNIA

Mar 2020 - Jan 2024 (3 years 11 months)

As a Customer Agent, I was responsible for scheduling medical appointments and providing exceptional customer service to patients. I effectively managed both outbound and inbound calls, ensuring that all patient inquiries were addressed promptly and accurately. This role required strong communication skills and a commitment to enhancing the patient experience through attentive service and efficient appointment management. Additionally, I took on lead management responsibilities by maintaining a lead file for appointment scheduling, which helped streamline the process and improve overall efficiency in handling patient inquiries. I utilized Google Workspace tools, such as Google Sheets and Google Forms, to organize patient data and facilitate

Pilot

Jetblue Airways

Jun 2004 - Current (21 years 11 months)

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