customer agent verified_user
Verified experience
AGENT RADNET OF CALIFORNIA
Mar 2020 - Jan 2024 (3 years 11 months)
As a Customer Agent, I was responsible for scheduling medical appointments and providing exceptional customer service to patients. I effectively managed both outbound and inbound calls, ensuring that all patient inquiries were addressed promptly and accurately. This role required strong communication skills and a commitment to enhancing the patient experience through attentive service and efficient appointment management. Additionally, I took on lead management responsibilities by maintaining a lead file for appointment scheduling, which helped streamline the process and improve overall efficiency in handling patient inquiries. I utilized Google Workspace tools, such as Google Sheets and Google Forms, to organize patient data and facilitate