Alexas McPherson

New Acquisition Sales

ADT

Feb 2025 - May 2025 (4 months)

- Identified potential customers using all available channels such as social media, websites, and content marketing. - Demonstrated advanced proficiency in software programs including Salesforce, MuleSoft, and Agentforce to streamline sales processes. - Actively engaged potential customers to convert them into new clients, consistently meeting the metric goal of 80%. - Utilized data entry skills to accurately input sales data, ensuring comprehensive tracking and reporting. - Provided administrative assistance by managing various systems and typing necessary documentation, which contributed to the overall efficiency of the sales process. - Leveraged Microsoft 365 tools to enhance productivity and collaboration within the team. - Applied

Fraud Prevention Detection Specialist

SoFi

Aug 2024 - Feb 2025 (7 months)

- Reviewed loan applications to make determinations about possible fraud. - Analyzed transactions, monitored for suspicious patterns, and developed strategies to minimize financial losses. - Demonstrated advanced proficiency in banking software and fraud detection software such as Zendesk, Persona, LexisNexis, ThreatMetrix, and Authcrud. - Utilized data entry skills to accurately input information into Excel sheets after each fraud application, ensuring meticulous record-keeping. Additionally, maintained a high typing speed to efficiently process information throughout the day, contributing to overall productivity in fraud detection efforts. - Leveraged Microsoft 365 tools to enhance collaboration and reporting, further supporting the t

Member Service Representative

SoFi

Aug 2023 - Aug 2024 (1 year 1 month)

 First point of contact for all banking matters, such as opening new accounts, troubleshooting issues with accounts, and providing an outstanding customer experience  First-call resolution specialist, answering 50+ inbound customer calls  Advanced proficiency in banking software such as Zendesk and Persona

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Data Entry Clerk

Full Source, LLC

Oct 2022 - May 2023 (8 months)

Entered and verified large volumes of data into internal systems using 10-key typing, achieving high accuracy and speed. Audited spreadsheets in Excel and Google Sheets for errors and inconsistencies, ensuring data integrity. Maintained high accuracy in data projects and consistently met tight deadlines. Additionally, utilized customer service management skills to interact respectfully with vendors and building offices, fostering positive relationships and effective communication throughout the data entry process.

Customer Service Healthcare Agent

AmeriHealth Caritas

Apr 2022 - Aug 2022 (5 months)

- Resolved up to 80 customer inquiries daily regarding issues with accounts, ensuring timely and effective solutions. - Logged customer interactions and outcomes in CRM software, maintaining accurate records to enhance service delivery. - Provided customer service of the highest quality by maintaining professionalism and empathy while adhering to all guidelines to ensure patient privacy remained protected. - Utilized Microsoft 365 to access essential systems and resources, facilitating efficient communication and documentation throughout the customer service process.

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Gaming Associate

Knighted Gaming

Dec 2020 - Oct 2021 (11 months)

 Closely monitored casino games to ensure smooth and fair operation of gaming activities, providing customer service, and maintaining the integrity of the games  Overseeing live card games, verifying payouts, and reporting any suspicious activity

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