Customer Success Specialist
Cisco Systems Teleperformance
Apr 2023 - Jul 2024 (1 year 4 months)
Facilitated onboarding of customer to Cisco products (CX Cloud and AppDynamics)
Provided information about the Cisco resources to enhance customer experience.
Built strong customer relationships, working as primary contact for issues and questions.
Provided support and recommendations proactively to the customer.
Monitored performance data to identify improvement opportunities.
Advocated for customer needs within the organization.
Collaborated with sales teams to ensure successful renewals.