Alexandra Salazar Rendón

Alexandra Salazar Rendón

About

Detail

Customer Success Specialist
Cali, Valle del Cauca, Colombia

Contact Alexandra regarding: 

work
Full-time jobs
Starting at COP3M/month ~USD725/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 34% verified
  • C
    Customer Success Specialist
    Cisco Systems Teleperformance
    Apr 2023 - Jul 2024 (1 year 4 months)
    Facilitated onboarding of customer to Cisco products (CX Cloud and AppDynamics) Provided information about the Cisco resources to enhance customer experience. Built strong customer relationships, working as primary contact for issues and questions. Provided support and recommendations proactively to the customer. Monitored performance data to identify improvement opportunities. Advocated for customer needs within the organization. Collaborated with sales teams to ensure successful renewals.
  • F
    Agent and Mentor in customer service verified_user Verified experience
    FedEx Foundever
    May 2021 - Apr 2023 (2 years)
    Receive inbound calls from FedEx end customer and provide information about the service in general. Offer the best resolution for issues the customer experienced with the FedEx service. Monitor other agents calls and performance and give feedback based on my experience and performance as an agent. Monitor teams’ performance and create strategies in real time to improve it
  • LA F.m. RCN Radio
    Radio Host
    LA F.m. RCN Radio
    Mar 2017 - May 2023 (6 years 3 months)
    Broadcast live during musical and entertainment slots. Create scripts for radio shows. Host interviews with politicians, artists, and customers. Host public events of the company.
Education verified_user 0% verified
  • Instituto Nacional de Telecomunicaciones INSTEL
    Technician, Social Communication
    Instituto Nacional de Telecomunicaciones INSTEL
    Jul 2008 - Jul 2010 (2 years 1 month)
    Skills: Voice Acting