Alexander Morales

Alexander Morales

About

Detail

Data and Operations Analyst / Team Leader
Buenos Aires, Argentina
Contact Alexander regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD9/hour

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Escala Saas
    Data and Operations Analyst
    Escala Saas
    Jan 2022 - Current (4 years 7 months)
    Construction of reports and monitoring dashboard for KPIs of the Growth Directorate, integrating information obtained from CRM, scoreboard, dispersed reports. Unifying and allowing to have within reach the necessary information for making operational decisions, and selection of databases to establish effective campaigns to attract prospects. Enable reports with information for each of the Components of the operation, be able to have greater control, and always seeking to improve results, implementation and recalibration of KPI's, in addition to maintaining effective communication with all departments of the company, supporting with all available and learning capabilities to achieve goals. Using Statistical and Mathematics knowledge in Sprea
  • Quiena Inversiones
    Team Lider
    Quiena Inversiones
    Jul 2021 - Jan 2022 (7 months)
    Increase the level and results capacity of the work team, in addition to providing the initial inductions of the new components of the CS and Sales team, with monitoring of reports and daily management activities, detecting opportunities and necessary support for the team. B-C management and VIP account managementIncrease the level and results capacity of my work team, in addition to providing the initial inductions of the new components of the CS and Sales team, with monitoring of reports and daily management activities, detecting opportunities and necessary support for the team. B-C management and VIP account management
  • L
    LATAM account analyst
    Feb 2018 - Aug 2021 (3 years 7 months)
    Manage communications (B-C) of current and potential client accounts, to meet project growth goals. Innovation contributions and project perspective. Achieving Certification as a Suitable Agent before the CNV for the activities of sale, promotion or provision of any type of advice to the investing public, in this way collaborating in complying with the requirements of the company to be certified as an AAGI agent in Argentina Communication management (B-C) of accounts current and potential clients, to meet the project's growth goals. Innovation contributions and project perspective. Achieving Certification as a Suitable Agent before the CNV for the activities of sale, promotion or provision of any type of advice to the investing public, in t
  • OEPM
    Consultor Senior consultant
    OEPM
    Jun 2015 - Sep 2016 (1 year 4 months)
    CO-FOUNDER. Market analysis and search for Clients for guidance and consulting in HR, Planning, Contact Center and Customer Service Services. Induction programs according to the contracting company. Teach Excel classes, Contact Center Planning and Sizing, Guidance on Business Models associated with the Client's needs, detect the client's instructional needs based on the development of the collaborators before, during and after receiving courses taught by OEP Consultores. Serve as a Contact Center Services Consultant to improve results and obtain new clients in the company investments DRC S.A. Immediate boss. Position, Founder, Company
  • E
    Planning and Operation Manager
    Etelix Net Communications
    Sep 2013 - Dec 2014 (1 year 4 months)
    Opening of the Contact Center, search for clients, implementation of services, at all levels. Report campaign results to the CEO, search for new clients. Drive of each member of the service to achieve results. In charge of all Contact Center departments, such as: Quality, training and selection. In charge of correct forecasting and obtaining optimal results. Guarantor of the excellent functioning of the contact center facilities, the security, and integrity of all its components. Construction of business models in the search for better options for the range of contact center products. Venezuela. Immediate boss.
  • PRC333
    Planning Supervisor
    PRC333
    Aug 2008 - Sep 2013 (5 years 2 months)
    As guarantor of the area, establish all processes and follow-ups with Clients. Forecast Models. Construction of Tools, provision of solutions, monitoring and application of forecasting and sizing models. Analysis, construction, and monitoring of indicators, contributions to the improvement of metrics. Using deposit and reporting tools such as SQL, Excel. Venezuela. Immediate Chief.
  • A
    Senior Supervisor Telephone Banking Services
    Atento Venezuela S.A
    Nov 2007 - Jul 2008 (9 months)
    Monitoring of business indicators, proposals and implementation of action plans aimed at increasing and/or maintaining the profitability of BFC Banking, Federal Insurance and Bolívar Banco Campaign services. Optimizing the management of the platform, until increasing the profitability of the services by more than 30%, in a period of 3 months.Functions. Planning, sizing of personnel in schedules, and volumes, for CANTV Hogares services, both in Customer Service and ABA Hogares internet telesales, 800 Companies services, effective proposals for new schedules and rotations to increase the productivity of the services. Based on the study of data collected in months or years of management using Excel or a database manager such as SQL to present
  • O
    Operational Management Supervisor
    Apr 2007 - Oct 2007 (7 months)
    Responsible for traffic forecasting, action plans at critical and non-critical service levels, in the short, medium and long term. Personnel sizing and study of breaks. Skill changes and generation of reports necessary for future studies. Responsible for traffic forecasting, action plans at critical and non-critical service levels, in the short, medium and long term. Personnel sizing and study of breaks. Skill changes and generation of reports necessary for future studies.
  • P
    Planning and Management Control Analyst
    Dec 2006 - Mar 2007 (4 months)
    Studies of the CANTV Telesales service, Technical Support, in Atento Venezuela, proposals for new sizing with reduction of costs and risks. Support during CNE campaigns, forecasting and action plans, support to the Payroll Loading area of CANTV management in Atento. Studies of the CANTV Telesales service, Technical Support, in Atento Venezuela, proposals for new sizing with cost reduction and risks. Support during CNE campaigns, forecasting and action plans, support to the Payroll Loading area of CANTV management in Atento.
  • C
    Contact Service Supervisor
    Oct 2003 - Dec 2006 (3 years 3 months)
    Monitoring of Group Indicators, product management and customer services via Telefónica, in response to customer needs regarding the RAC. Maintain management coaching to the RACS, promoting the continuous improvement of the group's indicators. With 6 recognitions as night shift supervisor, in charge of implementing the shift from 7pm to 7am.
Education verified_user 0% verified
  • I
    Vicerrectorado "Luís Caballero Mejías"
    Ingeniería Mecánica
    Jan 1997 - Jan 2015 (18 years 1 month)
  • I
    Idoneidad en Mercado de Capitales Curso de Tableau Data Analytics Curso de SQL Excel Flex