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Alessandri Poclava

About

Detail

CRM Virtual Assistant
Cochabamba, Cochabamba Department, Bolivia
Contact Alessandri regarding: 
work
Full-time jobs
Starting at USD4/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 34% verified
  • P
    Experienced Customer Service Specialist verified_user Verified experience
    PDG
    Jan 2024 - Jan 2025 (1 year 1 month)
    As an Experienced Customer Service Specialist, I processed over 100 daily calls and SMS, achieving a remarkable 95% satisfaction rate. I leveraged a CRM platform to streamline client interactions, ensuring efficient management of customer relationships. In addition to resolving 50+ daily customer inquiries via email and chat, I successfully reduced response time by 15%. I scheduled, rescheduled, and confirmed appointments for clients, ensuring a smooth and organized scheduling process. Furthermore, I utilized my sales skills to inform clients about the various treatments offered by the clinics, applying retention strategies that contributed to enhanced customer loyalty and satisfaction.
  • H
    Experienced Medical Virtual Assistant
    Health & Wellness Chiropractic Clinic
    Jan 2022 - Jan 2024 (2 years 1 month)
    As an Experienced Medical Virtual Assistant, I streamlined daily administrative operations, ensuring 95% accuracy in appointment scheduling and patient records. I assisted with medical office tasks, including patient intake, scheduling, and managing medical records, while maintaining data accuracy and confidentiality. To enhance patient satisfaction, I implemented efficient communication protocols that reduced wait times by 20%. I managed client calendars, ensuring accurate and timely bookings while coordinating with the team to optimize schedules. Additionally, I utilized tools like Google Sheets, Microsoft Excel, and artificial intelligence tools for effective data organization. I also provided chat support via SMS and Gmail to address pa
  • freelance
    Professional English-Spanish Translator
    freelance
    Jan 2021 - Jan 2023 (2 years 1 month)
    Delivered high-quality translations of medical, customer service, and general content with emphasis on accuracy, clarity, and cultural adaptation.
Education verified_user 0% verified
  • H
    HIPAA Compliance Training
    Jan 2024
  • C
    Cybersecurity Essentials
    Jan 2024
  • Universidad del Valle
    Bachelor's Degree in Marketing
    Universidad del Valle
    Jan 2022
    Content Creation, Digital Marketing, SEOWriting, Consumer Behavior, Copywriting