Customer Support Operator public Remote experience
Sumsub
Jan 2025 - Current (1 year 6 months)
● Assisted clients via Intercom, resolving product-related inquiries and ensuring smooth issue escalation
across compliance, legal, tech, and sales teams.
● Acted as a bridge between clients and the compliance team, translating complex KYC regulations into
clear, empathetic communication aligned with company policies.
● Reported recurring client issues to relevant teams, contributing to process improvements and feature
development discussions.
● Proactively identified unspoken client needs, offering tailored guidance with FAQ resources, step-by-step
instructions, and best practices.
● Completed onboarding twice as fast as expected and achieved a 94.9 IQS score in the first month,
ensuring high-quality support interactions.
