Strategic Designer public Remote experience
Dec 2022 - Oct 2025 (2 years 11 months)
Modeled quantitative and qualitative data to identify customer segments, behavior patterns, and preferences across 4 countries, providing strategic recommendations.
Designed and implemented qualitative and quantitative data collection tools to gather customer insights and develop user personas for banking products, serving as the foundation for launching 3 digital banking products.
Analyzed banking industry trends and performance indicators in more than 20 countries to generate recommendations and support the design of 4 digital banking products.
Consolidated historical business and competitor data across Central America to analyze market trends, identify strategic priorities, and develop comprehensive strategic risk maps.