Alejandro Spampinato

Jobs 0% verified

Head of Customer Care

Think Huge Ltd

Jan 2018 - Jan 2024 (6 years 1 month)

• Led a team of 22 support specialists in delivering exceptional customer service for VPS hosting (SolusVM, OpenStack, WHMCS).Achieved a 35% reduction in response times by implementing new ticketing systems and streamlining support processes. • Achieved a 35% reduction in response times through new ticketing systems and streamlined support processes. • Developed and delivered training programs to enhance team knowledge of VPS technology and best practices. • Promoted from Support Agent to Head of Customer Care within 2 years, demonstrating exceptional leadership and technical skills.
C

Regional Manager

Checker Software Systems

Jan 2014 - Jan 2018 (4 years 1 month)

• Secured and maintained long-term partnerships with key accounts in LATAM, Italy, Spain, and Portugal. • Increased client base by 2% monthly through proactive communication and issue resolution. • Grew regional revenue by 25% through successful account management strategies, while also providing IT support to customers by assisting them with the unique SaaS solutions offered by the company. This support not only enhanced customer satisfaction but also reinforced our commitment to delivering exceptional service and value to our clients.
QA Team Leader

Globant

Jan 2009 - Jan 2014 (5 years 1 month)

• Managed a team of 13 QA analysts, ensuring high-quality testing and timely delivery of game projects. • Implemented effective testing procedures and tools to identify and resolve bugs efficiently. • Provided ongoing coaching and mentoring to team members for skill development.

Education 0% verified

Alejandro Spampinato

About

Detail

Timeline

Résumé