Alejandro Ramirez Alvarez

Alejandro Ramirez Alvarez

About

Detail

Remote Customer Support & Back-Office Specialist | Bilingual (English/Spanish) | Tech-Savvy & Detail-Oriented
Managua Department, Nicaragua

Contact Alejandro regarding: 

Flexible work
groups
Networking

Timeline


work
Job
school
Education
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Project

Résumé


Jobs verified_user 0% verified
  • N
    Chat technical support and consumer assistance
    Nintendo (Ibex)
    Sep 2024 - Jan 2025 (5 months)
    • Provide technical advice about repair orders • Support consumers with family memberships or individual memberships • Assist consumers in placing orders online and provide follow-up to order status. • Setting up repair orders for consumers after troubleshooting. • Place refund orders to return digital games. • Provide information about promotions and new hardware.
  • H
    Back Office support for
    HOLIDU
    Jun 2024 - Aug 2024 (3 months)
    • Administer each contact made with hosts and guests • Gather missing information from guests to process each case. • Assist guests at the moment of requesting support • Help to process complaints • Zendesk
  • C
    Customer support for Cash App /chat agent/, financial application
    Jan 2022 - Aug 2023 (1 year 8 months)
    Review transactions P2P and provide information about claims. • Assist customers with selling/buying bitcoin transactions. • Assist with account takeovers and security issues. • Downgrade accounts and status. • Help customers with missing funds and processing claims.
  • C
    Chat agent/technical support (Microsoft Xbox)
    Concentrix,
    Jan 2018 - Jan 2020 (2 years 1 month)
    • Provide technical assistance to hardware concerns. • Process refunds and review orders. • Give information about promotions and new items. • Assisting with repair orders and giving follow-up to open cases. • Keep friendly communication with the brand fans.
  • (
    Chat agent/ Back office
    (Toys R Us),
    Jan 2015 - Jan 2018 (3 years 1 month)
    • Support customers during the sales process. • Process refunds and reship missing items. • Track packages and file complaints. • Review customer complaints
  • E
    Project Sales Representative
    EDISA,
    Jan 2010 - Jan 2015 (5 years 1 month)
    • Keep track of inventory • Maintaining client records. • Understanding and promoting company programs. • Preparing weekly and monthly reports.
  • F
    Retail Operations store
    FUTEC,
    Jan 2005 - Jan 2006 (1 year 1 month)
    • Develop and implement a budget • Monitor inventory levels to determine the need for stock supply • Listen to customer complaints to address & resolve their issues
Education verified_user 0% verified
  • U
    Business Administration
    Universidad de Ciencias Comerciales UCC
    Jan 1998 - Jan 2001 (3 years 1 month)
Projects verified_user 0% verified
  • C
    Cultural Project
    Jan 2007 - Jan 2008 (1 year 1 month)