Bilingual, with more than five years of work experience providing technical support and advice in commercial and customer service areas, capable of improving processes in favor of the company I am in, in addition to offering a friendly and of active listening to users, satisfying their needs by providing timely solutions based on technological knowledge. I am characterized by being a person with analytical capacity, who likes to innovate, develop new ideas and is open to challenges.Now with 2+ year of experience as a support coordinator and getting new projects as manager, I improve my team's performance with agile methodologies and building constant growth and teamwork.For more information, you can contact me at dapy22@gmail.com