Alejandro Pineda

Alejandro Pineda

About

Detail

Support Coordinator at Adage LATAM
Antioquia, Colombia

Contact Alejandro regarding: 
work
Full-time jobs
Starting at COP5.5M/month ~USD1.49K/month
Flexible work
Starting at USD8.92/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Adage LATAM
    Support Coordinator
    Adage LATAM
    Nov 2023 - Oct 2025 (2 years)
    I lead teams to support and maintain tech projects moving forward, making them cost effective and delivery standards to the top of the industry.
  • Adage Technologies LATAM
    Project Manager
    Adage Technologies LATAM
    Oct 2023 - Oct 2025 (2 years 1 month)
  • Adage LATAM
    Analista de soporte bilingüe
    Adage LATAM
    Jun 2021 - Nov 2023 (2 years 6 months)
    Como Analista de soporte bilingüe, proporcioné soporte integral para las aplicaciones Argos ONE USA y Adage USA, gestionando la aplicación, ofreciendo capacitación y promoviendo la mejora continua de los procesos. Mi experiencia incluyó la resolución de problemas técnicos y el soporte al usuario, asegurando que los clientes recibieran asistencia oportuna y efectiva. Además, aunque la gestión de proyectos digitales no era el enfoque principal de mi rol, participé activamente en el apoyo a la gestión de proyectos de marketing digital, lo que me permitió aplicar mis habilidades en la optimización de procesos y la coordinación de equipos. Utilicé metodologías ágiles como Kanban y Scrum para mejorar la eficiencia del flujo de trabajo, y empleé h
  • Adage LATAM
    Support Analyst
    Adage LATAM
    Jun 2021 - Oct 2025 (4 years 5 months)
  • Sofka Technologies
    Analista de soporte
    Sofka Technologies
    Jun 2020 - Jun 2021 (1 year 1 month)
    Encargado del soporte de nivel uno en HiBot, nuestra plataforma de avanzada para el servicio al cliente. A cargo de la reestructuración de los procesos de soporte en todos los niveles, captura y uso de la información para prevenir afectaciones recurrentes. Manejo de base de datos, monitoreo en vivo del flujo de información en el servicio.
  • S
    Technical Support Specialist
    Sofka Technologies SAS
    Jun 2020 - May 2021 (1 year)
    As a Technical Support Specialist, I was responsible for providing high-quality technical assistance to users, efficiently resolving software and hardware issues. My focus on continuous improvement allowed me to optimize support processes, ensuring rapid response to incidents and effective internal communication. In addition, I used tools such as Microsoft Word, Google Workspace, and Slack for information gathering and reporting, which facilitated email management and user support. Although operations management was not my primary role, I actively participated in building various product development and support processes, exporting weekly management reports, and verifying administrative processes. I also held monthly meetings to present the
  • IBM
    Help Desk Representative
    IBM
    Feb 2019 - Dec 2019 (11 months)
    I'm the first contact from SAP users looking for support, the bridge between final user and senior consultants for two of the biggest companies in Colombia. Currently specializing on MM Module.
  • SAP
    Help Desk Support Specialist
    SAP
    Feb 2019 - Dec 2019 (11 months)
    As a Help Desk Support Specialist, I was responsible for providing technical support and assistance to users, ensuring effective problem resolution and customer satisfaction. My experience includes incident management and gathering information to improve internal communication and service efficiency. In addition, I used tools such as Microsoft Word, Google Workspace, and Slack to generate reports and manage email correspondence through Microsoft Outlook. Although operations and logistics management are not my primary responsibilities, my experience as an SAP support analyst allowed me to support logistics operations in the MM module by constantly monitoring the transportation management system (TMS) integrated with SAP. This ensured that in
Education verified_user 0% verified
  • Politecnico de Colombia
    Diplomado en programación en Java, Computer Programming
    Politecnico de Colombia
    Jan 2020 - Dec 2020 (1 year)
    Diplomado de introducción a la programación en Java, manejo de bases de datos y pruebas.