Alejandro López Valenzuela

Alejandro López Valenzuela

About

Detail

Baja California, Mexico
Contact Alejandro regarding: 
work
Full-time jobs
Starting at USD11/hour
Flexible work
Starting at USD12/hour
id_card
Internships
Starting at USD900/month
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • T
    Technical Support Specialist
    Therapist Software
    Feb 2024 - Dec 2025 (1 year 11 months)
    Provide Tier 2 technical assistance to international clients in the mental health sector. Diagnose and resolve software issues for therapists, ensuring minimal downtime. Train end-users on new features and system best practices. Document and track issues using CRM and ticketing systems.
  • C
    Technical Support & Customer Service Agent
    CCSI
    Jan 2021 - Jan 2024 (3 years 1 month)
    Managed multiple international campaigns in both technical support and customer service. Resolved hardware/software issues and handled commercial service requests. Consistently met KPIs for response time, resolution rate, and customer satisfaction. Provided support in both English and Spanish to diverse customer bases.
  • C
    Team Lead
    CCSI
    Sep 2020 - Jan 2021 (5 months)
    As a Team Lead, I supervised a remote team of 20 agents, focusing on training, motivation, and performance improvement. I monitored KPIs and implemented process enhancements to achieve better results. Additionally, I collaborated closely with the recruitment team, utilizing my skills in candidate relationship management (CRM) to effectively manage and communicate with potential hires, ensuring a seamless onboarding experience. This involvement not only strengthened our recruitment efforts but also contributed to the overall performance optimization of the team, as I integrated new talent that aligned with our goals. My commitment to personal development and coaching further enhanced team dynamics, fostering an environment of continuous impr
  • C
    Customer Service Agent
    CCSI
    Nov 2019 - Sep 2020 (11 months)
    Delivered frontline customer support and achieved daily performance targets.
Education verified_user 0% verified
  • C
    Culinary arts and administration bachelor
    Culinary Art School
    Aug 2010 - Aug 2013 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • H
    Homemade baking goods
    Jan 2013 - Current (13 years 6 months)
    I attended culinary school (had administration courses) and, since then, I’ve worked part-time selling food. I also owned and operated my own restaurant for about six months, but unfortunately had to close it due to the pandemic.