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Alejandro Lainez
About
Detail
Francisco Morazán Department, Honduras
Résumé
Jobs
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TECHNICAL SOURCERFormaOct 2023 - Current (2 years 8 months)• Specializing in identifying and engaging top talent within the tech sector, utilizing advanced sourcing techniques and tools to uncover qualified candidates. • Collaborating with hiring managers to understand technical requirements and align candidates with both role specifications and company culture. • Building and maintaining strong talent pipelines, contributing to team growth and organizational success by connecting skilled professionals with exciting opportunities. • Proactively source candidates through platforms such as LinkedIn, GitHub, Stack Overflow, and various job boards to ensure a diverse and robust candidate pool. • Conducting initial candidate screenings to assess technical skills, experience, and cultural fit, ensur- GAMING TECH SUPPORT5CAAug 2020 - Oct 2020 (3 months)• Manage customer support via email and chat • Assist players with account problems • Resolve issues related to refunds, unfulfilled purchases, etc. • Help players resolve technical issues with the game • Answering questions about the game and helping to resolve gameplay issues • Check for updates and new content in the game
- MANAGEMENT CONSULTANTModSquadJul 2020 - Oct 2023 (3 years 4 months)• Onboarding of new team memebers • Quality Analysis from team members in order verify the correct application of the procedure. • Identify customer needs and help them with specific functions • Analyze and report on product malfunctions • Update our internal databases with information on technical issues • Share feature requests and effective solutions with team members • Follow up with customers to ensure that their technical issues are resolved
- QA ANALYSTKnoah SolutionsOct 2019 - Feb 2020 (5 months)• Analysis of processes and transactions in the customer service process. • Evaluation of Customer Service Agents. • Feedback to Agents on processes performed.
- NHR ASSISTANTNESTLE HONDUREÑASep 2018 - Jan 2019 (5 months)• Induction Process • Personnel Selection • Creation of Personnel Selection Tools • Creation of Vacation Plan Tool • Job Interviews and Psychometric Tests Application • Analysis of Psychometric Tests
Education
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- MMaster's DegreeSep 2022 - Jun 2023 (10 months)
- MASTER IN HUMAN RESOURCES MANAGEMENTUniversitat Autònoma de BarcelonaSep 2022 - Jun 2023 (10 months)
- PSYCHOLOGYUniversidad Católica de HondurasSep 2014 - Jun 2019 (4 years 10 months)
- DIPLOMA IN TOTAL QUALITY MANAGEMENTUniversidad Católica de HondurasSep 2014 - Jun 2019 (4 years 10 months)