Alejandra Lázaro
Alejandra Lázaro

Alejandra Lázaro

About

Detail

Billing and Operational Analyst I Bilingual l Finance l
Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education
2016
Today

Résumé


Jobs verified_user 20% verified
  • C
    Billing System Analyst verified_user public
    CSG International
    Nov 2023 - Current (1 year 8 months)
    Expertly managed billing cycles, including scheduling and coordinating deadlines across multiple accounts to ensure timely invoicing and payments.
    Maintained and organized billing calendars to track key deliverables and milestones, ensuring adherence to SLAs and preventing delays.
    Coordinated with cross-functional teams to align billing processes with project timelines, while proactively managing any scheduling conflicts.
  • Unity Technologies
    Success Operations Analyst
    Unity Technologies
    Nov 2022 - Jan 2024 (1 year 3 months)
    Supported post-sales operational activities, ensuring customers are adequately set up in our systems for successful engagements. Developed and executed strategies to automate operational processes. Configured Zendesk rules to enhance support for cross-functional teams within the company. Configured licenses and support packages for new customers, and managed upgrades or downgrades after post-sales negotiations.
  • Summar Financial, LLC
    Collections and Operations Analyst public
    Summar Financial, LLC
    Jul 2021 - Oct 2022 (1 year 4 months)
  • Teleperformance Spain
    Team Lead Manager
    Teleperformance Spain
    Nov 2019 - Jul 2021 (1 year 9 months)
  • Teleperformance Spain
    Technical Support Agent
    Teleperformance Spain
    Jun 2018 - Nov 2019 (1 year 6 months)
Education verified_user 0% verified
  • Universidad Autónoma de Colombia
    Bachelor's degree, Relaciones internacionales y asuntos exteriores
    Universidad Autónoma de Colombia
    Jan 2016 - Jan 2021 (5 years 1 month)
    Developed strong organizational and calendar management skills through coordinating academic schedules, managing multiple projects, and meeting deadlines in a fast-paced environment.
    Gained experience in time management and task prioritization, crucial for handling diverse coursework and extracurricular activities.