ALEJANDRA BETANCOURT

Customer Service professional with experience supporting high-volume workflows, managing 60+ daily cases, and ensuring accuracy in financial and client data. Skilled in CRM systems, process coordination, and cross-team communication. Known for maintaining organized workflows, resolving discrepancies, and supporting efficient day-to-day operations in fast-paced environments with efficiency and attention to detail. Proven ability to resolve concerns quickly while maintaining customer satisfaction rates above 95%. Experienced in using CRM systems to streamline processes and improve workflow. Known for a warm, approachable communication style that builds trust and long-term relationships. Adaptable, proactive.