Alejandra Benavides
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Strategic Account Manager and Operations Manager
Bogotá, Bogota, Colombia
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Résumé
Jobs
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- OOperations ManagerSep 2025 - Current (1 year 2 months)
- OOperations AssistantSep 2025 - Current (1 year 2 months)
- ORecruitmentOutsource PlugFeb 2025 - Current (1 year 9 months)
- GOperations Manager & RecruiterGlobiQORJun 2024 - Sep 2024 (4 months)Solid experience in administrative and operational task management, including document handling, team coordination, process implementation, and continuous improvement. Experience in the entire recruitment cycle, from talent identification and attraction to candidate evaluation and selection. Strong ability to collaborate with different departments and hierarchical levels, including senior management. Focus on delivering results and achieving objectives. Ability to work under pressure and manage multiple tasks simultaneously. Achievements: Successfully updated and organized 90% of company SOPs and documentation. Streamlined interdepartmental communication, leading to a 40% reduction in delivery times. Additionally, utilized Microsoft 365, No
Operations Coordinator | Recruiter (Hybrid)Vinali GroupFeb 2024 - Jun 2024 (5 months)Proven expertise in creating and managing legal and administrative documentation, driving process improvements. Experienced in full-cycle recruitment, from sourcing to onboarding, with a focus on US-based roles. Skilled in collaborating with cross-functional teams, including sales, legal, and HR. Results-oriented with a strong track record of achieving goals. Consistent hiring of personnel for managed clients, ensuring monthly revenue generation for the company. Achieved an 80% reduction in delivery times by serving as the interdepartmental communication liaison. Additionally, utilized Notion to effectively organize tasks and projects related to new hire onboarding, communication channels, and operational processes, while also managing cale- VSenior Account ManagerVinali GroupMar 2023 - Jun 2024 (1 year 4 months)Led and developed high-performing recruitment teams, driving goal achievement and process excellence. Built and maintained strong client relationships, ensuring high levels of satisfaction and loyalty. Managed the end-to-end recruitment process, from sourcing to onboarding. Provided detailed reporting on team performance, account status, and KPIs. Utilized Microsoft 365 for daily communications through Outlook and Teams, enhancing collaboration and efficiency. Employed Excel for data analytics and reporting, which supported informed decision-making and operational improvements. Additionally, organized tasks and projects related to candidate pipelines, stages, team KPIs, calendars, report planning, and training sessions using Notion, while a
- VAccount Manager | Senior RecruiterVinali GroupJun 2022 - Mar 2023 (10 months)Cultivate and maintain strong relationships with clients across various sectors (healthcare, construction, and manufacturing). Serve as the primary point of contact for all client needs, ensuring satisfaction and successful delivery of solutions. Demonstrate strong leadership skills by supervising and developing a team of recruiters. Possess in-depth knowledge of various vendor management systems (VMS) and applicant tracking systems (ATS). Focused on achieving results, whether in terms of customer satisfaction, sales quota attainment, or team development. Additionally, leverage Microsoft 365 for daily communications through Outlook and Teams, and utilize Excel for data analytics and reporting, which enhances operational efficiency. I also f
- Assistant Manager | Senior RecruiterVinali GroupSep 2021 - Jun 2022 (10 months)- Responsible for building and maintaining strong client relationships, ensuring satisfaction and loyalty.
- Oversees and leads recruitment teams, providing guidance and training to optimize performance.
- Evaluates team performance, identifies areas for improvement, and develops training programs to enhance employee skills.
- Oversees and organizes daily team operations, including scheduling and task assignment.
- Leads the recruitment process, from identifying needs to onboarding new employees.
- Utilized Google Sheets for client reporting needs, while primarily using MS Outlook and Teams for daily communications.
- Employed Excel for data analytics and reporting, ensuring accurate documentation for ope - Lead RecruiterVinali GroupFeb 2021 - Sep 2021 (8 months)Lead and develop recruitment teams at both an individual and group level, fostering professional growth and high team performance through expert training and mentorship. Master the entire recruitment process, from defining client needs to onboarding new employees, recruiting for a wide variety of technical and non-technical roles. Demonstrate versatility and the ability to adapt to different sectors and business needs. Generate detailed and analytical reports on the recruitment process, enabling data-driven decision-making and process optimization. Utilize the comprehensive suite of Microsoft 365 applications to effectively monitor team progress, meticulously track Key Performance Indicators (KPIs), facilitate seamless communication with te
- LExecutive Administrative AssistantLa Sabana UniversityFeb 2018 - Feb 2020 (2 years 1 month)Offer administrative assistance to faculty members, administrators, and directors across different departments. Manage tasks ranging from attendance lists to financial reporting and event coordination. Manage diverse projects such as thesis submission oversight, communication protocol development, and onboarding program planning. Oversee inventory management and report generation. Demonstrates a strong commitment to customer service through interactions with a diverse range of faculty members.
Education
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- MBA public Remote experienceEUDE Business SchoolJan 2025 - Current (1 year 10 months)
- LEarly Childhood EducationLa Sabana UniversityJan 2016 - Jan 2021 (5 years 1 month)
- Bilingual BachelorColegio Abraham MaslowJan 2012 - Jan 2014 (2 years 1 month)