María Llamas
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Business Development
Departamento de Bolivar, Colombia
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Sales Development verified_user Verified experience public Remote experienceNewstexJul 2022 - Current (2 years 6 months)- PBusiness Development Manager public Remote experiencePrime ExperiencesJun 2021 - Apr 2022 (11 months)• Strong understanding of company services as well as business position and competition to keep business competitive. • Develop a growth strategy focused both on financial gain and customer satisfaction. • Maintain current client relationships and maintain a retention rate of at least 60%. • Conduct research to identify new markets and customer needs to create new opportunities to expand the business globally. • Develop new sales channels for the B2B market • Arrange business meetings or online meetings with prospects. • Promote the company’s products/services addressing or predicting clients’ needs. • Collaborate with the sales and design team to ensure requirements are met, such as sales number and profit goals. Keep records of sales, re
- TLuxury Travel Consultant verified_user Verified experienceThis Is ColombiaSep 2019 - Jul 2020 (11 months)• Advise international travel agencies about travel itineraries around the Colombian territory, o ering insight about the accommodations and experience most relevant for their client's interests. • Create and developed a customized itinerary according to the needs of each client. • Make reservations and speci c arrangements for each client's upcoming trip, making sure the execution of the travels is awless, and providing rst-class customer service.
- sCommercial Advisorstamp hostelsMar 2018 - Aug 2018 (6 months)• Manage the OTA's channel • Create rates depending on seasons, releasing speci c promotions to increase sales. • Create and develop a commercial plan to increase sales of the hostel, allowing to make negotiations with national and international travel agencies. • Supervise and make necessary corrections for social media daily activities and long-term strategies.
- MManagerNov 2016 - Aug 2018 (1 year 10 months)Restaurant Fly Co ee • Supervise daily operations of the restaurant. • Control of inventory. • Organize and send weekly orders for providers. • Supervise sta • Organize weekly shits. • Create weekly menus. • Quote clients interested in organizing events at our premises. • Organize events such as birthdays and corporate events.
- HCommercial DirectorHotel San Pedro de MajaguaJan 2016 - Nov 2016 (11 months)• Create and develop a commercial plan • Manage hotel's OTA's, creating rates and opening/closing availability according to hotel's reservation. • Coordinate activities of the sales team, reviewing the results of their assignments • Provide high-quality customer service to every client • Coordinate at the hotel groups and corporate reservations, making sure day trips and events would operate properly, according to the client's request
- HOperations/Commercial ManagerHotel Casa del ArzobispadoApr 2014 - Jul 2015 (1 year 4 months)Supervise sta daily activities such as reservations/reception department, maintenance, among others, making sure the result of their job would achieve the operational expectations. • Maintain the hotel in optimal conditions, always seeking to o er top-quality facilities for our clients. • Create and develop a commercial plan, focused mainly on digital activities. • Supervise social media daily activities and long-term strategies to strengthen our digital commercial plan • Create customer service standards that allow the entire sta to provide the best service, considering the hotel's position as a boutique/luxury hotel.
- KCommercial ManagerKarmairi Hotel & SpaFeb 2012 - Aug 2013 (1 year 7 months)Create and develop strategies of a commercial plan to increase monthly hotel sales. • Manage OTA's channels making sure these provide proper results. • Achieve monthly goals on each hotel department, such as accommodation, restaurant, spa, day tour, and beach club. • Provide rs class customer service for every client, maintaining the hotel's standards.
- HGeneral ManagerHotel Casa LolaNov 2008 - Mar 2011 (2 years 5 months)• Manage commercial strategies with travel agencies and direct clients. • Organize the weekly calendar for maintenance activities. • Supervise reservations calendar. • Organize social and corporate events. • Attend every customer's need and make sure they are enjoying of an incredible experience.
Education
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- Languages & TourismColegio Mayor de BolívarJan 2004 - Dec 2007 (4 years)
Projects
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- HMarketing ManagerHigh TourismOct 2020 - Aug 2021 (11 months)