María Llamas
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Business Development
Departamento de Bolivar, Colombia
Résumé
Jobs
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Sales Development verified_user Verified experience public Remote experienceNewstexJul 2022 - Current (4 years 3 months)- PBusiness Development Manager public Remote experiencePrime ExperiencesJun 2021 - Apr 2022 (11 months)• Strong understanding of company services as well as business position and competition to keep business competitive.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Maintain current client relationships and maintain a retention rate of at least 60%.
• Conduct research to identify new markets and customer needs to create new opportunities to expand the business globally.
• Develop new sales channels for the B2B market
• Arrange business meetings or online meetings with prospects.
• Promote the company’s products/services addressing or predicting clients’ needs.
• Collaborate with the sales and design team to ensure requirements are met, such as sales number and prof - TLuxury Travel Consultant verified_user Verified experienceThis Is ColombiaSep 2019 - Jul 2020 (11 months)• Advise international travel agencies about travel itineraries around
the Colombian territory, o ering insight about the accommodations and experience most relevant for their client's
interests.
• Create and developed a customized itinerary according to the needs of each client.
• Make reservations and speci c arrangements for each client's
upcoming trip, making sure the execution of the travels is awless, and providing rst-class customer service. - sCommercial Advisorstamp hostelsMar 2018 - Aug 2018 (6 months)• Manage the OTA's channel
• Create rates depending on seasons, releasing speci c promotions
to increase sales.
• Create and develop a commercial plan to increase sales of the
hostel, allowing to make negotiations with national and international travel agencies.
• Supervise and make necessary corrections for social media daily
activities and long-term strategies. - MManagerNov 2016 - Aug 2018 (1 year 10 months)Restaurant Fly Co ee
• Supervise daily operations of the restaurant.
• Control of inventory.
• Organize and send weekly orders for providers.
• Supervise sta
• Organize weekly shits.
• Create weekly menus.
• Quote clients interested in organizing events at our premises.
• Organize events such as birthdays and corporate events. - HCommercial DirectorHotel San Pedro de MajaguaJan 2016 - Nov 2016 (11 months)• Create and develop a commercial plan
• Manage hotel's OTA's, creating rates and opening/closing
availability according to hotel's reservation.
• Coordinate activities of the sales team, reviewing the results of their assignments
• Provide high-quality customer service to every client
• Coordinate at the hotel groups and corporate reservations, making
sure day trips and events would operate properly, according to the client's request - HOperations/Commercial ManagerHotel Casa del ArzobispadoApr 2014 - Jul 2015 (1 year 4 months)Supervise sta daily activities such as reservations/reception
department, maintenance, among others, making sure the result of their job would achieve the operational expectations.
• Maintain the hotel in optimal conditions, always seeking to o er
top-quality facilities for our clients.
• Create and develop a commercial plan, focused mainly on digital
activities.
• Supervise social media daily activities and long-term strategies to strengthen our digital commercial plan
• Create customer service standards that allow the entire sta to provide the best service, considering the hotel's position as a
boutique/luxury hotel. - KCommercial ManagerKarmairi Hotel & SpaFeb 2012 - Aug 2013 (1 year 7 months)Create and develop strategies of a commercial plan to increase
monthly hotel sales.
• Manage OTA's channels making sure these provide proper results.
• Achieve monthly goals on each hotel department, such as
accommodation, restaurant, spa, day tour, and beach club.
• Provide rs class customer service for every client, maintaining the hotel's standards. - HGeneral ManagerHotel Casa LolaNov 2008 - Mar 2011 (2 years 5 months)• Manage commercial strategies with travel agencies and direct
clients.
• Organize the weekly calendar for maintenance activities.
• Supervise reservations calendar.
• Organize social and corporate events.
• Attend every customer's need and make sure they are enjoying of an incredible experience.
Education
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0% verified
- Languages & TourismColegio Mayor de BolívarJan 2004 - Dec 2007 (4 years)
Projects (professional or personal)
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- HMarketing ManagerHigh TourismOct 2020 - Aug 2021 (11 months)