I am an Identity & Access Management (IAM) professional with 3+ years of dedicated IAM experience and 6+ years overall in enterprise IT environments, supporting global organizations in security-critical, SLA driven operations.
My core expertise is in Joiner-Mover-Leaver (JML) lifecycle management, Active Directory administration and CyberArk. I have hands on experience managing high risk, privileged, and executive level access, enforcing least-privilege controls, and supporting audit-ready IAM operations in large, multi-domain environments.
At Tata Consultancy Services, I consistently handled 40–60+ IAM tickets per day in ServiceNow, maintained >95% SLA compliance, and collaborated closely with global IT, security, and application teams to resolve complex identity, access, and authentication issues. I have also supported domain migrations using ADMT, ensuring secure and seamless transitions while preserving access integrity.
What sets me apart is my ability to bridge IAM security operations with frontline IT service delivery. My background in technical support allows me to communicate clearly with users, stakeholders, and executives while maintaining strong risk awareness and security standards.
