IT Support & Analyst
PT. Teratai Widjaja
Nov 2018 - Dec 2021 (3 years 2 months)
• Configured hardware, devices and software to set up work stations for employees. • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance. • Participated in internal audits regarding quality management system. • Resolved issues with systems, hardware, cctv and networks quickly and accurately. • Giving advice and assistance in new software and hardware. • Monitoring and maintaining server, database, networks, email, web services, printer, and cctv. • Maintain networks connectivity, security, and performance. • Preparing server and infrastructure, assist