Albert Polanco Virtual Assistant | Technical Support

Jobs 0% verified

Technical Support / Back Office

Samsung Electronics

Sep 2023 - Sep 2025 (2 years 1 month)

• Managed high-volume omnichannel support (calls, chats, emails) for technical and billing inquiries. • Created and tracked support tickets using CRM systems, improving resolution time and customer satisfaction • Maintained 100% accuracy in high-volume data entry for customer records • Scheduled and coordinated on-site technical appointments, reducing delays and improving service efficiency
Virtual Assistant / Appointment Setter / Customer Service

freelance

Mar 2023 - Sep 2023 (7 months)

• Coordinated logistics and order tracking for automotive parts, ensuring timely delivery • Managed calendars and coordinated delivery logistics to ensure timely service. • Oversaw content creation for various platforms, ensuring brand consistency. • Organized inboxes and automated responses, improving response time and workflow efficiency
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Appointment Setter / Back Office

Western Dental

May 2021 - Feb 2023 (1 year 10 months)

• Scheduled and confirmed patient appointments, reducing scheduling conflicts • Updated and maintained patient records with high accuracy • Managed high call volumes while maintaining professional and empathetic communication
Virtual Assistant / Appointment Setter / Customer Service

freelance

Feb 2020 - Apr 2021 (1 year 3 months)

• Prioritized tasks and scheduled appointments to optimize workflow. • Managed multiple calendars and coordinated meetings with timely reminders. • Automated responses for routine questions and organized high-traffic inboxes.

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Albert Polanco

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