Alberto Abdala Carisimo Customer Service Representative

Data Analyst / Engagement Specialist

Ruvixx

Jun 2025 - Current (1 year 3 months)

Anti-Piracy & Compliance Specialist Ruvixx, Inc. | United States (Remote) Led strategic negotiations with customers and clients (LATAM), resulting in the recovery of lost revenue and the conversion of unauthorized use into legitimate licensing agreements. Drove revenue growth by managing the full lifecycle of anti-piracy campaigns, from initial outreach to successful resolution and securing settlements or upselling licensing solutions. Analyze investigation data to identify high-value opportunities, providing actionable insights that informed strategic follow-up for sales and business development teams. Cultivate and qualify leads from various sources, developing customize engagement strategies to maximize conversion rates. Collaborate

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TECH Support

Excess Telecom

Aug 2023 - Current (3 years 1 month)

• Diagnose operating system corruption, analyze options, and resolve by actions such as, but not limited to, running a repair from DEVICE or RESETTING the system. • Identifies networking problems, analyzes options, and resolves them by actions such as, but not limited to, installing a new network adapter, reviewing the IP address, or reconfiguring the network setting; verifying that the port is active. • Diagnoses on my own schedule and management/hardware incompatibility, analyzes options, and resolves by actions such as, but not limited to, reapplying new compatible hardware. Additionally, utilized CRM tools to address software issues and enhance client communication, ensuring a more efficient resolution process for client-related tec

Customer Representative Online

Paricus

Aug 2023 - Current (3 years 1 month)

As a Customer Representative Online, I was responsible for coordinating with team members to establish deadlines for promotions, ensuring that all initiatives were executed efficiently and effectively. Additionally, I utilized CRM tools to enhance communication regarding client histories and plans, which improved our ability to meet customer needs and expectations. This integration of technology allowed for a more streamlined approach to customer service and promotion management. My role also involved providing virtual assistance to my supervisor, which included supporting them during various projects, thereby enhancing team productivity and collaboration. This experience not only honed my time management skills but also reinforced my commi

Bilingual CSR

Paricus

Jul 2023 - Current (3 years 2 months)

As a Bilingual Customer Service Representative, I was responsible for confirming customers' language preferences while assisting them with their inquiries, complaints, and recommendations. My role involved troubleshooting technical issues, diagnosing and repairing faults, and resolving network issues, ensuring a seamless customer experience. I installed and configured systems as needed, speaking directly with customers to quickly identify the root of their problems. When necessary, I redirected customers to the pertinent department, providing them with details of products or services that best suited their needs. I diligently monitored call and notes histories to ensure all customers received the assistance they required. Additionally, I se

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Translator

Jun 2023 - Current (3 years 3 months)

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TELGOO5/ PLAN SALES

Asunción

Jan 2023 - Apr 2024 (1 year 4 months)

As a CSR in Tech Support for the EXCESS TELECOM campaign, I provided customers with effective solutions to their technical problems. I identified networking issues, analyzed options, and resolved them through actions such as installing new network adapters, reviewing IP addresses, or reconfiguring network settings, ensuring that the ports were active. Additionally, I diagnosed hardware incompatibility, analyzed options, and resolved issues by reapplying new compatible hardware. Furthermore, I utilized cold calling techniques to reach out to clients, promoting new plans and upgrades, which enhanced customer engagement and contributed to overall sales growth. During promotion periods, I also managed a team of three staff members, overseeing t

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Tech

Asunción

Jan 2023 - May 2023 (5 months)

Interpreter/ Support/CRM coordinator/IT Online - L3 Insurance and L4 Med.

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Real State Agent

Feb 2018 - Current (8 years 7 months)

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Asesor inmobiliario

Lqn brokers sas

Feb 2018 - Jan 2024 (6 years)

Como Asesor Inmobiliario en el área Rural, fui responsable de proporcionar atención al cliente de alta calidad y asesoramiento experto en inversiones de campo y arrendamientos de propiedades rurales en Paraguay. Elaboré propuestas personalizadas para potenciales clientes, asegurando que sus necesidades y expectativas fueran atendidas de manera efectiva. Además, la práctica de realizar llamadas en frío fue esencial para ofrecer descuentos en los arrendamientos disponibles a través de nuestro sistema, lo que contribuyó a aumentar la tasa de conversión y a mejorar la satisfacción del cliente.

Rural & Real Estate Agent

Colegio La Asuncion

Jan 2018 - May 2023 (5 years 5 months)

- Communicated effectively with sellers, buyers, and renters to understand their property needs, timelines, and budgets, facilitating the necessary paperwork, closing statements, deeds, contracts, and purchase agreements. - Additionally, managed calendar scheduling for customers to arrange open house events, ensuring optimal timing for property viewings and enhancing the overall client experience. - Utilized virtual assistance skills to streamline daily operations, ensuring efficient management of tasks and enhancing responsiveness to client inquiries, which is essential in the fast-paced real estate environment.

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Professional Racer and Admin Coordinator

AE Racing Asuncion

Jan 2018 - Jan 2020 (2 years 1 month)

Representing Paraguay in Stock 1000 cc Motorbike through Brazil and Argentina Tournaments, also involved in settling agreements with different sponsors/ contracts

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Director

AE Racing Py

Apr 2017 - Jul 2019 (2 years 4 months)

Coordinador y Administrador del equipo de Moto Velocidad del Paraguay • Administración del equipo • Planificación de Merchandising y Marketing • Entrenamiento y prevención de posibles riesgos en pista

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Logistic Cordinator

LIVINGSTONE INTERNATIONAL PTY LIMITED

Mar 2011 - Jul 2017 (6 years 5 months)

Como Coordinador de Logística, fui responsable de coordinar y supervisar las actividades de suministros, organizando y optimizando los procesos logísticos para garantizar la eficiencia operativa. Realicé trámites y solicitudes a proveedores para la compra efectiva de materiales, y llevé a cabo seguimientos del envío de materiales solicitados, asegurando que los plazos se cumplieran. Controlé, registré y elaboré informes para la dirección superior, proporcionando información clave para la toma de decisiones. Además, gestioné la relación con los clientes, evaluando sus necesidades respecto a los productos almacenados por la empresa, lo que mejoró la satisfacción del cliente y fomentó oportunidades de negocio a través de reuniones con posibles

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Logistic Coordinator

Livingstone International

Jan 2011 - Jan 2017 (6 years 1 month)

As a Logistic Coordinator, I ensured compliance with safety, health, and environmental procedures while aligning company operations with established objectives and goals. I planned, directed, and supervised logistics activities, including personnel programming and supply provision, to guarantee the timely delivery of endowments and replacement elements. Additionally, I utilized negotiation skills to foster strong relationships with suppliers and stakeholders, enhancing operational efficiency. My expertise in calendar management and dispatch management allowed for streamlined scheduling and resource allocation. While managing projects, I leveraged tools such as Google Calendar and Google Docs to facilitate collaboration and documentation. Fu

Coordinador de almacén

Toll Group

Jan 2010 - Oct 2011 (1 year 10 months)

Como Coordinador de Almacén, fui responsable del Área Logística, donde supervisé los procesos operativos de almacén y la organización y gestión del transporte. Mi rol incluía la gestión de seguimiento y localización de mercadería, así como el manejo de la documentación de transporte, asegurando que todos los registros fueran precisos y accesibles. Además, gestioné el flujo de productos y materiales, optimizando la eficiencia operativa y garantizando la satisfacción del cliente. También lideré al personal encargado de los recibos de mercadería, promoviendo un ambiente de trabajo colaborativo y eficiente. Aunque la gestión de relaciones con candidatos (CRM) no era una función principal, siempre formó parte del grupo, lo que me permitió desarr

Alberto Abdala Carisimo

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