Albert Abdullah Dip Nassar

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Commercial Director

Lynstera

Nov 2025 - Current (8 months)

• Manage strategic client relationships to maximize adoption, value, and satisfaction of technology solutions • Act as the primary point of contact between clients and technical, commercial, and delivery teams • Ensure achievement of client business objectives through digital solutions aligned with their strategy • Oversee the implementation and adoption of digital transformation, software, and technology service projects • Monitor customer success metrics (adoption, retention, expansion, and satisfaction) • Identify upsell, cross-sell, and service expansion opportunities • Lead onboarding, follow-up, and customer lifecycle management plans • Manage expectations, risks, and escalations to ensure successful delivery • Gather client feedback

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Marine Operations Director

North Shore Maritime Services & Training

Jan 2022 - Nov 2025 (3 years 11 months)

• Directed end-to-end maritime service operations and certified training programs. • Executed corporate strategy through operational planning, KPI tracking, and performance management • Oversaw delivery of maritime services, including vessel operations, technical services, and marine logistics • Led maritime training and certification programs in compliance with STCW, IMO, and flag state authorities • Ensured full regulatory, safety, and quality compliance across all operations and training activities • Accountable for Health, Safety, and Environment (HSE) performance and operational risk management • Managed operating budgets, cost control, and margin optimization • Optimized utilization of fleet, assets, crew, and instructors to improve o

New Business Development Manager

Lotelhsa

Oct 2018 - Jan 2021 (2 years 4 months)

• Worked on New Product Development and product strategy implementation • Worked on the Company’s Strategic Planning from 2018 to 2021 • Responsible for the development and digitization of all the educational content used to train the Agent sales force nation wide to drive sales up to 20% • Developed maintained and distributed the platform to transmit all the educational content and monitor the response and reception of content from the agent sales force in real time for all the parties who have interest in any given event or promotion • Developed specialized technology in key POS Nationwide to support the customer flow, customer retention and drive up sales tailored per POS and desired KPI to impact • Worked with Agents and key team member

Sales Manager

Lotelhsa

Feb 2010 - Oct 2018 (8 years 9 months)

• Responsible for the administration of the Sales Budget and Key principle indicators for the Atlantic District from February 2010 to January 2016 • Drove sales 30 % from 21 million to 32 million from 2010 to 2012 and continued to stabilize results for the next 6 years implementing best business practices and tailored work per POS impacting Key indicators that improved sales and integrated growth (Growth for Loto and the Business partner) for the business as a whole. • Responsible for the administration of the Sales Budget and Key principle indicators for the Tegucigalpa Southern District from January 2016 to October 2018 • Responsible for the creation of the sales budget and the Districts travel budget yearly from 2010 to 2016 • Participat

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University Professor

UTH Universidad Tecnológica de Honduras

Jan 2009 - Dec 2009 (1 year)

• Implemented the Market Research and Statistics course • Implemented the Marketing 101 and 102 courses • Implemented the International Business Course

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Chief Financial Officer and Operation Manager

JNA Construction

Feb 2006 - Jan 2007 (1 year)

Planning, development of Housing and commercial projects. 60+ projects

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Administrator and Business Liaison

Pan-American Life Insurance Group - PALIC

Sep 2004 - Aug 2005 (1 year)

• Administration and revision of Life Insurance Policies for Latin America • Liaison between the Latina American VP Office and the Marketing and Legal Departments • Applied engagement marketing principles to improve communication workflows between internal departments and external stakeholders, ensuring brand consistency across Latin American markets. • Utilized a background in B2B sales to better understand the needs of corporate clients, facilitating smoother interactions between the sales force and legal departments during policy revisions. • Provided oversight and coordination support for internal processes, utilizing team management skills to align departmental goals and optimize the efficiency of the VP of Latin American sales office.

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Service Representative

Media Services Loyola University New Orleans

Aug 2001 - May 2004 (2 years 10 months)

• Customer Service • Manage digital equipment for events and university courses • Inventory administration • Equipment repair and maintenance

Albert Abdullah Dip Nassar

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