Albaniel, Angelica Customer Service Specialist | Virtual Assistant | AU Account

Customer Service Representative – Financial Account

Manulife Philippines

Feb 2026 - May 2026 (4 months)

• Handle customer inquiries related to financial products and services • Assist clients with account concerns, transactions, and policy-related questions • Ensure accurate documentation and compliance with company policies

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Sales Admin Support / Transaction Processing

Concentrix CVG Philippines, Inc.

Jul 2025 - Oct 2025 (4 months)

• Processed customer orders and handled email support • Coordinated with internal teams to ensure smooth order fulfillment • Resolved client concerns and maintained service quality

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Virtual Assistant

Multiple Clients – Remote (Phonebeast, Palz & Co, Silverlake Psychology, YSK Corporation, Tabnine)

Oct 2021 - Apr 2025 (3 years 7 months)

• Provided administrative and executive support across multiple industries • Managed email, calendar, and customer communications • Handled order processing (Shopify, Amazon, Faire) and CRM updates • Conducted product research, reporting, and data entry • Maintained organized workflows and supported daily operations

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Customer Support & Escalations Specialist

AFNI Philippines Inc.

Aug 2017 - Oct 2020 (3 years 3 months)

• Managed escalations and complex customer concerns • Provided post-sales support and issue resolution • Assisted team members with difficult cases

Senior Associate – Csr & Collections Specialist (AU Insurance Account – Outbound)

WNS Global Services

Jun 2016 - Jun 2017 (1 year 1 month)

• Conducted outbound calls to Australian business clients to review and confirm insurance coverage • Ensured policies were aligned with clients’ current business needs and risk exposure • Handled early-stage collections, including collecting payments for delinquent accounts • Determined payment timelines and scheduled follow-ups (callbacks) • Referred clients to the licensed AU collections team for structured payment arrangements • Maintained accurate documentation of all client interactions

Sales Representative / Csr / Chat Support / Sme

vCustomer

Oct 2013 - Feb 2016 (2 years 5 months)

• Handled customer inquiries via phone, chat, and email • Processed orders, refunds, and account concerns • Promoted to SME; trained and supported new agents • Managed escalations and complex cases

Albaniel, Angelica

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