Alba Lidia Trejo

Alba Lidia Trejo

About

Detail

Customer Service Agent
Santo Domingo, Distrito Nacional, Dominican Republic

Contact Alba regarding: 
work
Full-time jobs
Starting at USD1k/month
Flexible work
Starting at USD8/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Alorica
    Customer Service and Troubleshooting
    Alorica
    Jan 2023 - Current (3 years 6 months)
    • Delivered high-level customer support, resolving technical issues and inquiries with empathy and efficiency. • Specialized in customer retention, offering tailored solutions (discounts, replacements, payment plans) to prevent cancellations. • Developed strong bilingual communication skills (English/Spanish), adapting tone and style to diverse clients. • Applied cross-selling and upselling strategies, enhancing customer satisfaction and increasing account value.
  • EPSI
    Receptionist, Sales Agent and Administrative Assistant
    EPSI
    Jan 2017 - Jan 2020 (3 years 1 month)
    • Coordinated front desk operations and client reception, ensuring a professional and efficient customer experience. • Managed direct sales and commercial support, contributing to company revenue goals. • Organized and maintained administrative documentation, guaranteeing accuracy and accessibility of information. • Provided support to accounting and administrative departments in operational processes.
Education verified_user 0% verified
  • Universidad Nacional Pedro Henríquez Ureña
    In progress
    Universidad Nacional Pedro Henríquez Ureña
    May 2025 - Current (1 year 2 months)
  • C
    Bachelor
    Centro Educativo Monseñor Nouel
    Jun 2010 - Jul 2014 (4 years 2 months)