ALAYE Olukemi Ingrid

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Customer service representative

CCI Global (BPO)

May 2025 - Current (1 year 2 months)

As a Customer Service Representative, I expertly handled inbound and outbound communications via phone, email, and live chat, ensuring a seamless customer experience. I resolved customer inquiries and complaints with professionalism and empathy, fostering positive relationships and enhancing customer satisfaction. My role involved accurately documenting interactions in the CRM system (Salesforce) to maintain service continuity and provide a reliable reference for future interactions. Additionally, I provided technical support and guided customers through troubleshooting steps, demonstrating my commitment to resolving issues effectively. While my primary focus was on customer service, I also leveraged my experience in sales to identify oppor

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Hairstylist

Classic-look-by-DI

Feb 2024 - Current (2 years 5 months)

Sales of wigs and expert on any type of haïrstyle

D

Team LEAD

DSCOM,

Sep 2021 - Jun 2022 (10 months)

As a Team Lead, I promoted health products through engaging tasting sessions, effectively informing customers about the benefits of our offerings and guiding them to the appropriate staff for further assistance. I supervised and supported team members, including content creators, designers, and analysts, ensuring that tasks were assigned, deadlines were set, and accountability was maintained. My role also involved fostering collaboration among team members and resolving conflicts to create a harmonious work environment. Additionally, I leveraged my experience in natural ingredients sales to enhance product knowledge within the team, which contributed to improved customer service and strengthened customer relationships. While managing variou

R

Real estate agent

Jan 2020 - Dec 2021 (2 years)

As a Real Estate Agent, I specialized in the sales and renting of houses and apartments, providing exceptional customer support and service throughout the process. I utilized customer relationship management (CRM) tools to effectively track client interactions and preferences, ensuring a personalized experience that fostered long-term relationships. My sales expertise allowed me to negotiate favorable terms for clients, while my commitment to customer service ensured that all inquiries were addressed promptly and professionally. Additionally, I leveraged chat support skills to enhance communication with clients, providing timely updates and information that contributed to a seamless transaction experience.

M

Meteorologist Intern

METEO BENIN,

Aug 2019 - Feb 2020 (7 months)

Attended conferences and learned weather forecasting basics Assisted employees with daily meteorological tasks

ALAYE Olukemi Ingrid

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