Alanna McDougall

Senior Customer Care Representative

Alight Solutions

Mar 2022 - Current (4 years 4 months)

• Take phone calls from clients enrolling into health benefits • Answering questions from clients relating to their health coverage and pensions • Communicate with administrators on correcting errors in the system through a ticket management program • Provide estimates on pension amounts for pension holders • Assist clients with questions regarding pension payments/payouts • Assisting members in completing paperwork to draw their pensions and booking appointments with specialists (myself included) • Closing out accounts of deceased members and setting up pension beneficiary accounts • Utilize file management skills to organize and maintain client records efficiently, ensuring quick access to necessary information. •

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DATA ENTRY/ACCOUNTING

Programmed Insurance Brokers

May 2021 - Jan 2022 (9 months)

• Input group benefit claim amounts into Excel spreadsheets, ensuring accuracy and attention to detail. • Balance claim amounts accordingly within each appropriate division. Additionally, utilized email management skills to communicate effectively with team members regarding data discrepancies and updates. My typing proficiency facilitated efficient data entry, allowing for timely processing of claims and maintaining organized records.

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BOOKKEEPER/ADMINISTRATIVE ASSISTANT

Donna D. Ferrier CPA

Mar 2018 - Jun 2019 (1 year 4 months)

• Assisted clients who came in during personal tax season with filing documents, signing on to CRA to access their personal information when required • Completed any personal and corporate bookkeeping into Sage 50, QuickBooks online • Filed HST, Source, NR and WSIB for corporate businesses • Completed payroll for clients employees • Answered phones, emails regarding any tax related questions from clients

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ADMINISTRATIVE ASSISTANT

Catalyst Group

Jan 2016

• Entered customers' orders, processed invoices, and managed several clients' folders on a regular basis. • Answered the phones in a timely manner, transferring calls as needed. • Entered receiving items into the database and processed any orders that were on hold. • Processed payments and sent off invoice copies to all parties. • Utilized email management skills to facilitate effective communication with clients, regularly handling requests for orders and order changes, which enhanced overall customer satisfaction and streamlined order processing.

PIZZA DELIVERY DRIVER

Domino's Pizza

Jan 2015 - Jan 2016 (1 year 1 month)

• Mobile server where, as a driver, pizza was delivered in a timely fashion. Possessing a friendly and energetic personality to ensure the customers had a positive experience was essential • Being reliable and keeping time management were valuable skills that were utilized

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SALON ASSISTANT

STYLES WITHOUT LIMITS

Jan 2014 - Jan 2015 (1 year 1 month)

• Assisted with keeping the salon efficient, clean, and a friendly environment. • Answered phone calls from clients who required appointments, upsold products and services, received payments, and ensured that each client had a positive experience. • When required, washed clients' hair and prepared them for the hairstylist. • Folded towels, swept the floors, and certified that the salon was tidy at all times. • Utilized typing skills to create schedules and book appointments, enhancing the overall efficiency of salon operations and ensuring a seamless experience for clients.

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CUSTOMER SERVICE/DISPATCHER

WATERLOO TAXI AND CITY CABS

Jan 2006 - Jan 2008 (2 years 1 month)

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