Alan Gomez R infrastructure service seller

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Ejecutivo Comercial

DBtLatam

Aug 2025 - Current (1 year 1 month)

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Account Manager

FQ Technologies LLC

Feb 2025 - Current (1 year 7 months)

As an Account Manager, I was responsible for building and maintaining strong relationships with clients, ensuring their needs were met and expectations exceeded. I managed account portfolios, developed strategic plans to drive customer satisfaction, and collaborated with internal teams to deliver tailored solutions. Additionally, I utilized various messaging apps to maintain constant communication with customers, facilitating timely updates and fostering a responsive service environment. This approach not only enhanced client engagement but also contributed to overall account growth and retention. I was always connected on different platforms like instant messaging, email, and phone calls with the Business Partner or the final customer to a

Inside Sales Specialist

Azkait

Jul 2024 - Feb 2025 (8 months)

As an Inside Sales Specialist, I was responsible for generating leads, nurturing client relationships, and closing sales to meet and exceed revenue targets. I utilized various communication channels to engage with customers effectively, ensuring their needs were met promptly. Additionally, I leveraged messaging apps to maintain constant communication with clients, facilitating quick responses and enhancing customer satisfaction throughout the sales process. I was always connected on different platforms like instant messaging, email, and phone calls with the Business Partner or the final customer to accomplish my goals. Furthermore, I recognized that social selling involves elements of advertising, as I posted promotional videos of the compa

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Account Manager

Ad Hoc Adviser

Jan 2024 - Jul 2024 (7 months)

As an Account Manager at Ad Hoc Adviser, an enterprise dedicated to HR Consulting Services, my role encompasses creating new leads, cultivating existing client relationships, and identifying avenues for business expansion. My primary objective is to secure client satisfaction and loyalty by delivering customized solutions that align with their requirements. Additionally, I utilize messaging apps to maintain constant communication with clients, ensuring that their needs are promptly addressed and fostering a strong rapport that contributes to long-term business relationships. I also engage in social selling, which involves advertising through posting job offerings, the company's services, and updates, thereby enhancing our visibility and out

IT Service Seller

Kyndryl

Sep 2021 - Nov 2023 (2 years 3 months)

Managed the sales process and developed tailored IT solutions, including Data Center services, Hardware Implementation, and Consulting, to meet client needs and budget constraints. Maintained constant communication with customers through various messaging apps, ensuring prompt responses and fostering strong client relationships throughout the sales cycle. Always connected on different platforms like instant messaging, email, and phone calls with the Business Partner or final customer to accomplish my goals. Additionally, I was trained in AWS services during my tenure as a seller at Kyndryl, as it was an integral part of our service offerings, enhancing my ability to provide comprehensive IT solutions to clients. Furthermore, I engaged in ad

IT Service Seller

IBM

Feb 2016 - Sep 2021 (5 years 8 months)

Managed the sales process and developed tailored IT solutions, including Data Center services, Hardware Implementation, and Consulting, to meet client needs and budget constraints. Maintained constant communication with customers through various messaging apps, ensuring prompt responses and fostering strong client relationships throughout the sales cycle. Additionally, engaged in social selling by utilizing advertising techniques to promote the company's services and updates, which further enhanced visibility and client engagement. Always connected on different platforms like instant messaging, email, and phone calls with the Business Partner or final customer to accomplish my goals. Social selling requires some advertising by posting the c

Customer Satisfaction Leader GTS Venezuela

IBM

Feb 2008 - Feb 2016 (8 years 1 month)

As a Customer Satisfaction Leader at GTS Venezuela, I was responsible for monitoring and responding to customer complaints, ensuring that all issues were addressed promptly and effectively. My role also involved participating in local and regional executive meetings to discuss the current delivery status and develop action plans to resolve pending cases, ultimately enhancing customer satisfaction. Additionally, I generated presentations and spreadsheets to capture detailed information regarding complaints, allowing for better analysis and resolution strategies. I utilized messaging apps to maintain daily communication with both internal and external customers, facilitating quick responses and fostering strong relationships. Furthermore, as

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Financial Analyst for SSA (Spanish South America) North Region

IBM Infoprint Solutions Company Joint Venture

Jan 2007 - Jan 2008 (1 year 1 month)

As a Financial Analyst for the SSA North Region, I was responsible for the consolidation of forecasts and ensuring compliance with the committed figures for the North Region of South America across various business units. I closely monitored financial performance and provided insights to support strategic decision-making. Additionally, I maintained regular communication with internal and external customers through various messaging apps available at the company, which facilitated timely updates and enhanced collaboration across teams. Also, I had to be connected on different platforms like instant messaging, email even phone calls with the stakeholders or final customer to accomplish my goals.

Financial Analyst for Software Group Venezuela

IBM

Dec 2003 - Dec 2006 (3 years 1 month)

- Requested and prepared proposals for the sales team, conducting preliminary reviews to ensure documentation quality. - Always connected on different platforms like instant messaging, email even phone calls with the stakeholders or final customer to accomplish my goals. - Recorded sales of licenses to update the client's installed base, consolidating and enforcing the sales forecast to contribute to regional goals. - Supervised the billing process and obtained necessary documentation to ensure accurate recording of income in our sales books. - Maintained effective communication with customers through various messaging apps, enhancing client relationships and facilitating timely responses to inquiries.

Alan Gomez R

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