Alvaro Andrés Forero Vallejo
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Product Manager
Tunja, Boyaca, Colombia
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Customer support Engineer public Remote experiencePlayvoxJun 2022 - Current (3 years 4 months)- Product ManagerPROSEGUROct 2019 - Jun 2022 (2 years 9 months)In charge of commercial strategy for technology products, responsible for revenue and sales KPI management, and decision-making. Led product development initiatives and goal accomplishment while supporting the sales team through consultative sales and continuous improvement efforts. Additionally, I was responsible for workforce planning to ensure optimal team performance, provided quality assurance by implementing processes that ensured product excellence, and offered technical support to the sales team. The product included a post-sales service, necessitating the application of methodologies such as Lean Six Sigma to enhance operational efficiency. I developed numerous processes aimed at improving market penetration and operational effecti
- VEjecutivo de negociosVideocorp S.AApr 2019 - Oct 2019 (7 months)
- DTechnical supervisorDahua Technology Co. LTDOct 2017 - Apr 2019 (1 year 7 months)- Presales, Support, and Training management. - Technical Team Leader/ Reports /Indicators. - Technical/Commercial Training to customers. - Training Materials/ Internal trainings. * Promoted to supervisor (Jul 2018). * Improved support team and service to customers. * Identified issues in support and customer value based on data collected. * Led the implementation of information systems within the technical team, enhancing operational efficiency. * Utilized Salesforce to manage customer cases effectively, ensuring streamlined communication and resolution processes. * Engaged in workforce planning to optimize team performance and resource allocation, contributing to overall service improvement.
- DCommercial Manager/EntrepreneurDigital Cinema Services Dcs SASAug 2015 - Oct 2017 (2 years 3 months)Como Gerente Comercial y Emprendedor en Colombia, fui responsable de desarrollar e implementar estrategias de ventas efectivas, así como de realizar análisis de mercado y pronósticos para maximizar el rendimiento comercial. Lideré un equipo, asegurando una comunicación fluida y un enfoque colaborativo para alcanzar los objetivos de ventas. Además, inicié un negocio fuera de Colombia, específicamente en Costa Rica, lo que me permitió expandir nuestra presencia en la región. Fomenté relaciones clave en la industria, fortaleciendo nuestra red de contactos y oportunidades de negocio. Aunque la gestión de coaching no era un enfoque principal, mi rol como líder del equipo comercial implicó guiar y motivar a los miembros del equipo para alcanzar s
- Presales EngineerNEC ColombiaSep 2012 - Jun 2015 (2 years 10 months)As a Presales Engineer, I played a pivotal role in product management and consultative sales across the LATAM region, focusing on high-value projects exceeding $5 million. I successfully designed and managed significant projects, including the "Sala situacional de telemática DIRAF" for the National Police, valued at over $1 million, and the "Sala situacional de DIPOL," which amounted to $1.5 million. Additionally, I contributed to the "Digitalización Cinemas Procinal y otros" project, encompassing design and consultative sales, with a total value exceeding $12 million. My efforts were recognized globally, as I was part of the second-best worldwide project development for "NEC Corporation" in the cinema business within LATAM. Furthermore, I
- Project EngineerDiebold NixdorfNov 2009 - Oct 2012 (3 years)o Project Delivery/Team Leader/Setup Systems o Outsourcing Management/Detailed Engineering/As built records. * Project: "Sistema de CCTV y Control de Acceso Bavaria". All Country. (Implementation). * Project: "Comando general de las fuerzas militares". (Implementation). * Project: "Base Fuerza Aérea Yopal CCTV/ Control de acceso". (Implementation). * Project: "Base Fuerza Aérea GAORI CCTV/ Control de acceso". (Implementation).
Education
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- MMaster Big Data and Data ScienceSep 2021 - Oct 2023 (2 years 2 months)
- Espcecialización en TelecomunicacionesUniversidad Santo Tomás ColombiaMar 2010 - Apr 2011 (1 year 2 months)
- Ingeniero Electronico, Ingeniería ElectrónicaUniversidad Santo Tomás Colombia2000 - 2006 (6 years 1 month)
Awards
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- SECOND WORLD WIDE BEST PROJECTNEC ColombiaSep 2012 - Jun 2015 (2 years 10 months)
- CUM LAUDEUniversidad Santo Tomás ColombiaJan 2000 - Sep 2007 (7 years 9 months)