ALAIN GIOVANNI SANCHEZ OSORIO

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General manager of service

Rolland Safe & Lock Company S. de R. L. de C.V.

Oct 2014 - Current (11 years 7 months)

As the General Manager of Service, I successfully implemented an electronic filing system that improved document retrieval time by 80%, significantly contributing to overall office efficiency. My expertise in budget management and expense tracking ensured that all financial records were accurate and up to date, utilizing Oracle Netsuite for streamlined operations. I leveraged Zoom for regular meetings and updates, facilitating effective communication among team members, while Google Workspace was essential for service management and tracking, ensuring that all operational aspects were well-coordinated and balanced. Dispatch management skills were crucial in optimizing workflow and resource allocation, further enhancing our service delivery.
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Service Engineer

Royal & Coinco de México S.A. de C.V.

Dec 2007 - Sep 2014 (6 years 10 months)

As a Service Engineer, I was responsible for designing prototypes and adjusting machines to dispense products from various brands, including Coca-Cola, Pepsi, Red Bull, and Peñafiel. I developed software for coin validation in Coinco equipment for international markets and trained technical teams for customers across Mexico and Latin America, showcasing my coaching abilities to enhance team performance. My role included overseeing the service area in these regions, providing direct customer support, and developing preventive maintenance programs. I prepared technical and operational manuals for customers and sent weekly reports to parent plants located in St. Louis, Missouri, and West Virginia. Additionally, I imported training and operatio

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ALAIN GIOVANNI SANCHEZ OSORIO

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